A factory’s marketing manager takes a visiting customer on a tour of a latex products factory.
At the first stop, he's shown the machine that manufactures baby-bottle nipples. The machine makes a loud hiss-pop noise.
"The hiss is the rubber being injected into the mold," explains the marketer. "The popping sound is a needle poking a hole in the end of the nipple."
Later, the tour reaches the part of the factory where condoms are manufactured. The machine makes a noise: "Hiss. Hiss. Hiss. Hiss-pop!"
"Wait a minute!" says the customer. "I understand what the 'hiss, hiss,' is, but what's that 'pop!' every so often?"
"Oh, it's just the same as in the baby-bottle nipple machine," says the guide. "It pokes a hole in every fourth condom."
"Well, that can't be good for the condoms!"
"Yeah, but it's great for the baby-bottle nipple business!"
Wednesday, June 27, 2007
Thursday, June 14, 2007
The Power of PR
I just finished reading ‘The Fall of Advertising & the Rise of PR’. The title actually is a misnomer. The authors, Al Ries and Laura Ries, are not proposing that advertising is dead and buried. Instead they claim advertising isn’t as powerful as it used to be and should be used more as a support to a well-orchestrated PR plan.
Their theory is simple: Build brands with PR and once it is established maintain it with advertising. They give enough and more case studies of brands that have taken this route: Microsoft, Starbucks, Body Shop, Linux, PlayStation, Viagra etc.,
I would strongly recommend this book to you irrespective of where you are - advertising, marketing or PR. Nicely written, neatly presented with powerful examples…the book could be described with the clichéd word ‘unputdownable’!
And as irony would have it, the next book I just picked up to read (which is still work under progress) is an old classic (all classics are old, right!) - All I Really Need to Know I Learned in Kindergarten by Robert Fulghum. A book that became popular not by advertising but by brilliant PR and word of mouth. The story of its popularity is presented in the front flap cover of the book itself. I quote it verbatim:
All I Really Need to Know I Learned in Kindergarten began as Robert Fulghum’s attempt to write a simple credo. In his capacity as a Unitarian minister, he shared his statement of belief with his congregation and then read it at a primary school celebration. As fate would have it, Washington’s Senator Dan Evans was in the audience. Impressed and touched by what he had heard, he requested a copy of Robert Fulghum’s speech and took it back with him to Washington, D.C., where it was eventually read into the Congressional Record.
All I Really Need to Know I Learned in Kindergarten made its way from Washington to the Kansas City Times, which ran Robert Fulghum’s observations in its Sunday edition. The response was overwhelming.
The snowball of enthusiasm keeps building. Portions of the piece were printed in ‘Dear Abby’ and Reader’s Digest. Paul Harvey and Larry King read it to millions on their radio shows and Southwestern Bell sold hundreds of thousands of copies as a poster to its customers. Robert Fulghum’s simple credo was photocopied, sent to loved ones and posted on bulletin boards at schools throughout the country.
The book went on to sell more than millions around the world. All this and more accomplished without a single shred of advertising!
Their theory is simple: Build brands with PR and once it is established maintain it with advertising. They give enough and more case studies of brands that have taken this route: Microsoft, Starbucks, Body Shop, Linux, PlayStation, Viagra etc.,
I would strongly recommend this book to you irrespective of where you are - advertising, marketing or PR. Nicely written, neatly presented with powerful examples…the book could be described with the clichéd word ‘unputdownable’!
And as irony would have it, the next book I just picked up to read (which is still work under progress) is an old classic (all classics are old, right!) - All I Really Need to Know I Learned in Kindergarten by Robert Fulghum. A book that became popular not by advertising but by brilliant PR and word of mouth. The story of its popularity is presented in the front flap cover of the book itself. I quote it verbatim:
All I Really Need to Know I Learned in Kindergarten began as Robert Fulghum’s attempt to write a simple credo. In his capacity as a Unitarian minister, he shared his statement of belief with his congregation and then read it at a primary school celebration. As fate would have it, Washington’s Senator Dan Evans was in the audience. Impressed and touched by what he had heard, he requested a copy of Robert Fulghum’s speech and took it back with him to Washington, D.C., where it was eventually read into the Congressional Record.
All I Really Need to Know I Learned in Kindergarten made its way from Washington to the Kansas City Times, which ran Robert Fulghum’s observations in its Sunday edition. The response was overwhelming.
The snowball of enthusiasm keeps building. Portions of the piece were printed in ‘Dear Abby’ and Reader’s Digest. Paul Harvey and Larry King read it to millions on their radio shows and Southwestern Bell sold hundreds of thousands of copies as a poster to its customers. Robert Fulghum’s simple credo was photocopied, sent to loved ones and posted on bulletin boards at schools throughout the country.
The book went on to sell more than millions around the world. All this and more accomplished without a single shred of advertising!
Sunday, June 03, 2007
Marketers Vs Accountants
Three marketers and three accountants are traveling by train to a conference. At the station, the three accountants each buy tickets and watch as the three marketers buy only a single ticket. "How are three people going to travel on only one ticket?" asks an accountant.
"Watch and you'll see," answers a marketer.
They all board the train. The accountants take their respective seats but all three marketers cram into a restroom and close the door behind them. Shortly after the train has departed, the conductor comes around collecting tickets. He knocks on the restroom door and says, "Ticket, please." The door opens just a crack and a single arm emerges with a ticket in hand. The conductor takes it and moves on.
The accountants saw this and agreed it was quite a clever idea. So after the conference, the accountants decide to copy the marketers on the return trip and save some money (being clever with money, and all that). When they get to the station, they buy a single ticket for the return trip. To their astonishment, the marketers don't buy a ticket at all.
"How are you going to travel without a ticket?" says one perplexed accountant.
"Watch and you'll see," answers a marketer.
When they board the train, the three accountants cram into a restroom and the three marketers cram into another one nearby. The train departs. Shortly afterward, one of the marketers leaves his restroom and walks over to the restroom where the accountants are hiding.
He knocks on the door and says, "Ticket, please."
"Watch and you'll see," answers a marketer.
They all board the train. The accountants take their respective seats but all three marketers cram into a restroom and close the door behind them. Shortly after the train has departed, the conductor comes around collecting tickets. He knocks on the restroom door and says, "Ticket, please." The door opens just a crack and a single arm emerges with a ticket in hand. The conductor takes it and moves on.
The accountants saw this and agreed it was quite a clever idea. So after the conference, the accountants decide to copy the marketers on the return trip and save some money (being clever with money, and all that). When they get to the station, they buy a single ticket for the return trip. To their astonishment, the marketers don't buy a ticket at all.
"How are you going to travel without a ticket?" says one perplexed accountant.
"Watch and you'll see," answers a marketer.
When they board the train, the three accountants cram into a restroom and the three marketers cram into another one nearby. The train departs. Shortly afterward, one of the marketers leaves his restroom and walks over to the restroom where the accountants are hiding.
He knocks on the door and says, "Ticket, please."
Monday, May 21, 2007
Is economics boring?
I find it surprising when most students I meet say economics is a boring subject. I find it even more appalling when MBA’s and marketing majors say it. Well, they would do well to know that economics is the mother of marketing. Most marketing theories be it consumer behaviour, market dynamics, competition, pricing and more have all been derived from economic theory.
If you subscribe to the view that economics is boring, or even worse, that economics is not for me, I intend correcting your opinion about economics. Not by telling how economics is useful but by telling you how it is not boring…by listing a few hilarious quotes from economics. Enjoy!
An economist is somebody who sees something happen in practice and wonders if it will work in theory.
A man explained inflation to his wife thus: 'When we married, you measured 36-24-36. Now you're 42-42-42. There's more of you, but you are not worth as much.'
All the great economic ills the world has faced can be directly traced back to the London School of Economics.
Making a speech on economics is a lot like pissing down your leg. It seems hot to you, but it never does to anyone else.
The first law of economists: For every economist, there exists an equal and opposite economist. The second law of economists: They're both wrong.
The economy depends about as much on economists as the weather does on weather forecasters.
Inflation is when you pay fifteen dollars for the ten-dollar haircut you used to get for five dollars when you had hair.
The trouble with unemployment is that the minute you wake up in the morning you're on the job.
An economist is a man who knows a hundred ways of making love but doesn’t know any women.
Government's view of the economy could be summed up thus: If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidise it.
If you subscribe to the view that economics is boring, or even worse, that economics is not for me, I intend correcting your opinion about economics. Not by telling how economics is useful but by telling you how it is not boring…by listing a few hilarious quotes from economics. Enjoy!
An economist is somebody who sees something happen in practice and wonders if it will work in theory.
A man explained inflation to his wife thus: 'When we married, you measured 36-24-36. Now you're 42-42-42. There's more of you, but you are not worth as much.'
All the great economic ills the world has faced can be directly traced back to the London School of Economics.
Making a speech on economics is a lot like pissing down your leg. It seems hot to you, but it never does to anyone else.
The first law of economists: For every economist, there exists an equal and opposite economist. The second law of economists: They're both wrong.
The economy depends about as much on economists as the weather does on weather forecasters.
Inflation is when you pay fifteen dollars for the ten-dollar haircut you used to get for five dollars when you had hair.
The trouble with unemployment is that the minute you wake up in the morning you're on the job.
An economist is a man who knows a hundred ways of making love but doesn’t know any women.
Government's view of the economy could be summed up thus: If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidise it.
Friday, May 11, 2007
Prosecute the protectionists
One of the many things that dominate the marketing scene these days has got nothing to do with marketing. It’s got to do with stupid politics (well, when was politics anything else). It’s the increasing clamour by politicians and spineless businessmen and some stupid sections of public who get swayed by the formers’ arguments – a clamour for protection – ‘save the small retailer from the threat of multinational monsters, ‘protect small industry from the tyranny of foreign competition’ etc.
All the arguments bandied about in support of protection could be rebutted with impeccable economic logic but allow me to quote a funny anecdote from the annals of economic history. It’s called ‘the Candlemakers’ Petition’.
The Candlemakers' Petition is a well-known satire of protectionism written and published in 1845 by the French economist Frédéric Bastiat as part of his Economic Fallacies. In the Candlemakers' petition, the candle makers and industrialists from other parts of the lighting industry petition the Chamber of Deputies of the French July Monarchy (1830–1848) to protect their trade from the unfair competition of a foreign power.
Guess who the foreign power is? Therein lies the satire! I have abridged the actual petition here. Enjoy.
“We are suffering from the ruinous competition of a rival who apparently works under conditions so far superior to our own for the production of light that he is flooding the domestic market with it at an incredibly low price; for the moment he appears, our sales cease, all the consumers turn to him, and a branch of French industry whose ramifications are innumerable is all at once reduced to complete stagnation.
This rival is none other than the sun!
We ask you to be so good as to pass a law requiring the closing of all windows, dormers, skylights, inside and outside shutters, curtains, casements, bull's-eyes, deadlights, and blinds -- in short, all openings, holes, chinks, and fissures through which the light of the sun is wont to enter houses, to the detriment of the candle industry.
Be good enough, honourable deputies, to take our request seriously, and do not reject it without at least hearing the reason. If you shut off as much as possible all access to natural light, and thereby create a need for artificial light, the candle industry in France will ultimately be encouraged.
Will you tell us that, though we may gain by this protection, France will not gain at all, because the consumer will bear the expense?
We have our answer ready: You no longer have the right to invoke the interests of the consumer. You have sacrificed him whenever you have found his interests opposed to those of the producer. You have done so in order to encourage industry and to increase employment. For the same reason you ought to do so this time too.”
If you wish to read the entire petition here is the place to find it:
http://www.ccsindia.org/ccsindia/lacs/25candlemakers_petition.pdf
Read this, especially the next time you feel there should be some industry that needs to be protected from competition.
All the arguments bandied about in support of protection could be rebutted with impeccable economic logic but allow me to quote a funny anecdote from the annals of economic history. It’s called ‘the Candlemakers’ Petition’.
The Candlemakers' Petition is a well-known satire of protectionism written and published in 1845 by the French economist Frédéric Bastiat as part of his Economic Fallacies. In the Candlemakers' petition, the candle makers and industrialists from other parts of the lighting industry petition the Chamber of Deputies of the French July Monarchy (1830–1848) to protect their trade from the unfair competition of a foreign power.
Guess who the foreign power is? Therein lies the satire! I have abridged the actual petition here. Enjoy.
“We are suffering from the ruinous competition of a rival who apparently works under conditions so far superior to our own for the production of light that he is flooding the domestic market with it at an incredibly low price; for the moment he appears, our sales cease, all the consumers turn to him, and a branch of French industry whose ramifications are innumerable is all at once reduced to complete stagnation.
This rival is none other than the sun!
We ask you to be so good as to pass a law requiring the closing of all windows, dormers, skylights, inside and outside shutters, curtains, casements, bull's-eyes, deadlights, and blinds -- in short, all openings, holes, chinks, and fissures through which the light of the sun is wont to enter houses, to the detriment of the candle industry.
Be good enough, honourable deputies, to take our request seriously, and do not reject it without at least hearing the reason. If you shut off as much as possible all access to natural light, and thereby create a need for artificial light, the candle industry in France will ultimately be encouraged.
Will you tell us that, though we may gain by this protection, France will not gain at all, because the consumer will bear the expense?
We have our answer ready: You no longer have the right to invoke the interests of the consumer. You have sacrificed him whenever you have found his interests opposed to those of the producer. You have done so in order to encourage industry and to increase employment. For the same reason you ought to do so this time too.”
If you wish to read the entire petition here is the place to find it:
http://www.ccsindia.org/ccsindia/lacs/25candlemakers_petition.pdf
Read this, especially the next time you feel there should be some industry that needs to be protected from competition.
Wednesday, May 02, 2007
Is more the merrier?
…. maybe in life, but definitely not while your are positioning your brand or offering a promise. Brevity is the soul of wit and brand positioning.
Lux is glamour.
Dettol is protection.
Axe is sexual attraction.
Close Up is fresh breath.
What is Colgate? Yup, protection.
And what is Pepsodent? Protection, again?
How can two brands in the same category have the same positioning and still survive to tell the tale? They both did, didn’t they? Colgate has around 40% market share and Pepsodent has around 20% or so.
Pepsodent was younger; has far more modern imageries and is probably more kiddish than Colgate, which is older, serious and motherly. And Pepsodent has a strong ‘reason to believe’ – Germi-check formula (whatever that meant!).
And then something happened. The marketing whiz kids at Levers relaunched Pepsodent aka giving the brand a face-lift.
‘Dus nahi toh bas nahi’ – Pepsodent now fights 10!
The more the merrier!
Why just fight germs. Now let your toothpaste fight ……wait a minute. What are the 10 things that Pepsodent fights with?
Do you remember…..at least one of them? That’s the point. And that’s Pepsodent’s problem today.
Give the human mind one thing to remember and chances are high it would. Give it more than one, and it remembers none. Give it ten, and recalling them is anything but fun!
Germi-check was easy to remember. ‘Dus nahi toh bas nahi’ is easy to remember too but what’s difficult to remember is what those 10 things are. Consumers can’t recall. And when consumers can’t recall they don’t realize why they should buy the brand. And when they don’t realize that, they don’t actually buy the brand. Period.
It is already being evident. A recent press report quotes industry figures and states Pepsodent grew only 2% last year. The industry, though, grew by 14%.
A new growing brand like Pepsodent has stopped growing and is almost stagnating.
Surprised? I am. Not that it is stagnating but that it actually managed to grow in spite of the confused revamp.
By the way, Colgate grew, thank you. They have just one thing to establish – protection. And they are doing it well and doing fine in the market too.
More, in the context of brand positioning or promise, is no merry. Just a cause for worry!
Lux is glamour.
Dettol is protection.
Axe is sexual attraction.
Close Up is fresh breath.
What is Colgate? Yup, protection.
And what is Pepsodent? Protection, again?
How can two brands in the same category have the same positioning and still survive to tell the tale? They both did, didn’t they? Colgate has around 40% market share and Pepsodent has around 20% or so.
Pepsodent was younger; has far more modern imageries and is probably more kiddish than Colgate, which is older, serious and motherly. And Pepsodent has a strong ‘reason to believe’ – Germi-check formula (whatever that meant!).
And then something happened. The marketing whiz kids at Levers relaunched Pepsodent aka giving the brand a face-lift.
‘Dus nahi toh bas nahi’ – Pepsodent now fights 10!
The more the merrier!
Why just fight germs. Now let your toothpaste fight ……wait a minute. What are the 10 things that Pepsodent fights with?
Do you remember…..at least one of them? That’s the point. And that’s Pepsodent’s problem today.
Give the human mind one thing to remember and chances are high it would. Give it more than one, and it remembers none. Give it ten, and recalling them is anything but fun!
Germi-check was easy to remember. ‘Dus nahi toh bas nahi’ is easy to remember too but what’s difficult to remember is what those 10 things are. Consumers can’t recall. And when consumers can’t recall they don’t realize why they should buy the brand. And when they don’t realize that, they don’t actually buy the brand. Period.
It is already being evident. A recent press report quotes industry figures and states Pepsodent grew only 2% last year. The industry, though, grew by 14%.
A new growing brand like Pepsodent has stopped growing and is almost stagnating.
Surprised? I am. Not that it is stagnating but that it actually managed to grow in spite of the confused revamp.
By the way, Colgate grew, thank you. They have just one thing to establish – protection. And they are doing it well and doing fine in the market too.
More, in the context of brand positioning or promise, is no merry. Just a cause for worry!
Wednesday, April 25, 2007
Generic Brands
A few weeks back I had asked if there are any other brands other than FedEx that have become generic and moved into the English dictionary.
Ram has come out with a whole bunch of brands (or should we call words) that have become generic and part of the lexicon.
Here is the list of brands that he has sent. Thanx Ram!
Roller blade
Walkman
Chap Stick
Dumpster
Velcro
Biro
Gramophone
Laser
Kerosene
Frisbee
Windsurfer
Escalator
Formica
Thermos
Linoleum
P.S: Ram, you addressed me as ‘Sir’ in your comments. Are you one of my unfortunate students or are you one of this blog's readers who is just being nice?
Ram has come out with a whole bunch of brands (or should we call words) that have become generic and part of the lexicon.
Here is the list of brands that he has sent. Thanx Ram!
Roller blade
Walkman
Chap Stick
Dumpster
Velcro
Biro
Gramophone
Laser
Kerosene
Frisbee
Windsurfer
Escalator
Formica
Thermos
Linoleum
P.S: Ram, you addressed me as ‘Sir’ in your comments. Are you one of my unfortunate students or are you one of this blog's readers who is just being nice?
Saturday, April 07, 2007
Sssshhhhhhhhhh Classified Ads!
I have always wondered why they were called 'Classified Ads'. Maybe, this is why.
P.S: Click on the image to enlarge it if you have eyes that are older than you are!
Friday, March 30, 2007
Ad Quotes......again!
Let advertisers spend the same amount of money improving their product that they do on advertising and they wouldn't have to advertise it.
It is difficult to produce a television documentary that is both incisive and probing when every twelve minutes one is interrupted by twelve dancing rabbits singing about toilet paper.
It’s advertiser’s job to make women unhappy with what they have.
Don’t tell my mother I work in an advertising agency; she thinks I play piano in a whorehouse.
Never write an advertisement, which you wouldn't want your family to read. You wouldn't tell lies to your own wife. Don't tell them to mine.
In good times business people want to advertise. In bad times they have to.
Advertising has really changed our thinking. This morning my wife put on eye shadow, eyeliner and eyelashes. I said, "What are you doing to your eyes?" She said, "I'm making them look natural.”
It is difficult to produce a television documentary that is both incisive and probing when every twelve minutes one is interrupted by twelve dancing rabbits singing about toilet paper.
It’s advertiser’s job to make women unhappy with what they have.
Don’t tell my mother I work in an advertising agency; she thinks I play piano in a whorehouse.
Never write an advertisement, which you wouldn't want your family to read. You wouldn't tell lies to your own wife. Don't tell them to mine.
In good times business people want to advertise. In bad times they have to.
Advertising has really changed our thinking. This morning my wife put on eye shadow, eyeliner and eyelashes. I said, "What are you doing to your eyes?" She said, "I'm making them look natural.”
Monday, March 19, 2007
Life of a Marketer
One thing that strikes me when I lecture in B-Schools, apart from million other things that hit me with increasing regularity, is the aura surrounding the life of a marketing job in the minds of the students. Most, if not all, seem to think a marketing job is the next best thing to being a freelance gynecologist!
I don’t intend spoiling their party but I thought I could use this space to introspect a little bit about the life of an average marketer - those hard-working alcoholic workaholics who work 9 to 5 – working from 9 A.M to next day morning 5 A.M! Here is the piece – self-reflection lessons for marketers.
You lecture the paper-delivery boy on ways to improve his marketing skills.
You get all excited when it’s Sunday, so you can wear casual clothes to work.
You find you really need PowerPoint to explain what you do for a living.
You know deep inside yourself when you say ‘the work is happening’ means only one thing – the work hasn’t even started.
You normally eat out of vending machines and at the most expensive restaurant in town within the same week.
You know the people at the airport and hotel better than your next-door neighbours.
You think a ‘half-a-day’ means leaving office at 5 o’clock.
You know but you don't realize it when you promise somebody you would meet him/her ‘first-thing-in-the-morning’ means meeting that person just minutes before lunchtime.
You remember the names of all your high-school classmates but not the guy whom you met just half an hour ago.
You are planning to take the weekend off – only that you planned it three years back!
And all those marketers who are reading this......if you wish to add more to this list based on your experiences, feel free to add them.
That's the whole point about this blog!
I don’t intend spoiling their party but I thought I could use this space to introspect a little bit about the life of an average marketer - those hard-working alcoholic workaholics who work 9 to 5 – working from 9 A.M to next day morning 5 A.M! Here is the piece – self-reflection lessons for marketers.
You lecture the paper-delivery boy on ways to improve his marketing skills.
You get all excited when it’s Sunday, so you can wear casual clothes to work.
You find you really need PowerPoint to explain what you do for a living.
You know deep inside yourself when you say ‘the work is happening’ means only one thing – the work hasn’t even started.
You normally eat out of vending machines and at the most expensive restaurant in town within the same week.
You know the people at the airport and hotel better than your next-door neighbours.
You think a ‘half-a-day’ means leaving office at 5 o’clock.
You know but you don't realize it when you promise somebody you would meet him/her ‘first-thing-in-the-morning’ means meeting that person just minutes before lunchtime.
You remember the names of all your high-school classmates but not the guy whom you met just half an hour ago.
You are planning to take the weekend off – only that you planned it three years back!
And all those marketers who are reading this......if you wish to add more to this list based on your experiences, feel free to add them.
That's the whole point about this blog!
Saturday, March 10, 2007
Just screw it !
If the world cup is a fever, the talk about the new Nike ad is an epidemic. Most people I meet, and I hasten to add all of them are in marketing and advertising, can’t stop raving about the idea, ranting about its executional excellence, and ravishing unbridled praise on the 40 second wonder.
But I don’t see what’s in that ad that would make Nike sell more shoes in this country. Before I go on, let me clarify one thing. I am not commenting on the execution excellence or whatever of the ad. I am commenting on the strategy behind the commercial, or more precisely the lack of it. Execution is meaningless when a clear strategy is non-existent. And I don’t see any strategy behind the new Nike ad.
What is Nike? You would say ‘it’s an attitude’. Where does that attitude emanate from? Superior performance of Nike. And that is why ‘performance’ has been defined as the core of brand Nike. Not by me but by the custodians of the brand.
Now, tell me where is the performance highlighted in the ad. Does it say how Nike is the best? Does it describe why it is the best in its class? Or why you and me should be paying obscene amounts to buy a pair?
Aren’t ads about telling you and me why we should be buying it? Aren’t ads supposed to give a reason to believe?
Will you and me buy something just because it has an attitude? We might, when the brand is an affordable luxury. We might go to Barista to pick a cup of coffee at Rs.50 if we feel that helps us make a statement about ourselves. Selling coffee with ‘an attitude’ might do the trick then. But when we are supposed to cough up Rs. 2,000 or Rs. 3,000 (the hell, I don’t even know how much a Nike costs; talks enough about how much their ads make me want to enter a Nike showroom and buy one) don’t we want a solid reason for buying?
You might say, but don’t we know Nike is about performance. Who are the ‘we’? You, me and a couple of hundreds of those who make a living by marketing and advertising brands. Not the millions of others for whom Nike is another shoe. Even that is assuming if they are even aware of what the brand is all about. Don’t even try telling me Nike’s awareness and knowledge levels are high. After years of effort and millions of advertising, most leading Indian brands would be happy to have 60-70% awareness levels. And would love to have TOM scores even one-fourth of it.
Where does Nike stand? Zilch or pretty much close to it, when it comes to millions of potential customers across the country (the unfortunate ones who don’t belong to the glorified fields of marketing and advertising!)
The Nike ad doesn’t give me one good reason why I should be buying it. If it’s about selling an attitude, I am not sure how many of us would cough up thousands just for it. Performance is where the attitude comes from and that is missing in the ad.
But Nike ads in the U.S do the same thing you say. Yes, that is U.S, a country where Nike has been advertising for donkeys years; where they have established without a shade of doubt the superior quality of the shoes, the brilliance of its manufacturing and impeccability of its design and what not. They can afford to highlight attitude alone; the hell, they don’t even want to write the words NIKE in the ad. Sheer logo would do.
And this is India. We don’t know Nike. Or the reason it is supposed to be the best pair of shoes our hard-earned money can buy. We know Nike is a shoe, has the swoosh logo, and ‘just do it’ as its tagline. Nothing more, nothing less. Not enough reason for many to spend thousands on it.
Want more proof? Remember a brand called ‘Pleasure’. Yeah, the scooter from Hero Honda that said girls in India should buy it and asked the question ‘why should boys have all the fun’. Wonder why the scooter never started or sold. The answer is simple. What the brand said – ‘why should boys have all the fun’ – just defined who the target for the brand was. But it never gave a promise or a solid reason why that target should go and buy it. ‘Pleasure’ failed because it expected people to spend Rs.40,000 for asking the boys ‘why should you alone have so much fun’. Expensive statement for the consumer to make. The consumer chose to ask it by buying a Scooty, that gave them enough reason to believe; more than enough promise to buy!
Moreover, the Nike ad could be an ad for any other brand, for crying out loud. I will not be surprised if people mistook it for a Pepsi ad. Remember the ad has a few cricketers in their blues as well. So much for it!
But I don’t see what’s in that ad that would make Nike sell more shoes in this country. Before I go on, let me clarify one thing. I am not commenting on the execution excellence or whatever of the ad. I am commenting on the strategy behind the commercial, or more precisely the lack of it. Execution is meaningless when a clear strategy is non-existent. And I don’t see any strategy behind the new Nike ad.
What is Nike? You would say ‘it’s an attitude’. Where does that attitude emanate from? Superior performance of Nike. And that is why ‘performance’ has been defined as the core of brand Nike. Not by me but by the custodians of the brand.
Now, tell me where is the performance highlighted in the ad. Does it say how Nike is the best? Does it describe why it is the best in its class? Or why you and me should be paying obscene amounts to buy a pair?
Aren’t ads about telling you and me why we should be buying it? Aren’t ads supposed to give a reason to believe?
Will you and me buy something just because it has an attitude? We might, when the brand is an affordable luxury. We might go to Barista to pick a cup of coffee at Rs.50 if we feel that helps us make a statement about ourselves. Selling coffee with ‘an attitude’ might do the trick then. But when we are supposed to cough up Rs. 2,000 or Rs. 3,000 (the hell, I don’t even know how much a Nike costs; talks enough about how much their ads make me want to enter a Nike showroom and buy one) don’t we want a solid reason for buying?
You might say, but don’t we know Nike is about performance. Who are the ‘we’? You, me and a couple of hundreds of those who make a living by marketing and advertising brands. Not the millions of others for whom Nike is another shoe. Even that is assuming if they are even aware of what the brand is all about. Don’t even try telling me Nike’s awareness and knowledge levels are high. After years of effort and millions of advertising, most leading Indian brands would be happy to have 60-70% awareness levels. And would love to have TOM scores even one-fourth of it.
Where does Nike stand? Zilch or pretty much close to it, when it comes to millions of potential customers across the country (the unfortunate ones who don’t belong to the glorified fields of marketing and advertising!)
The Nike ad doesn’t give me one good reason why I should be buying it. If it’s about selling an attitude, I am not sure how many of us would cough up thousands just for it. Performance is where the attitude comes from and that is missing in the ad.
But Nike ads in the U.S do the same thing you say. Yes, that is U.S, a country where Nike has been advertising for donkeys years; where they have established without a shade of doubt the superior quality of the shoes, the brilliance of its manufacturing and impeccability of its design and what not. They can afford to highlight attitude alone; the hell, they don’t even want to write the words NIKE in the ad. Sheer logo would do.
And this is India. We don’t know Nike. Or the reason it is supposed to be the best pair of shoes our hard-earned money can buy. We know Nike is a shoe, has the swoosh logo, and ‘just do it’ as its tagline. Nothing more, nothing less. Not enough reason for many to spend thousands on it.
Want more proof? Remember a brand called ‘Pleasure’. Yeah, the scooter from Hero Honda that said girls in India should buy it and asked the question ‘why should boys have all the fun’. Wonder why the scooter never started or sold. The answer is simple. What the brand said – ‘why should boys have all the fun’ – just defined who the target for the brand was. But it never gave a promise or a solid reason why that target should go and buy it. ‘Pleasure’ failed because it expected people to spend Rs.40,000 for asking the boys ‘why should you alone have so much fun’. Expensive statement for the consumer to make. The consumer chose to ask it by buying a Scooty, that gave them enough reason to believe; more than enough promise to buy!
Moreover, the Nike ad could be an ad for any other brand, for crying out loud. I will not be surprised if people mistook it for a Pepsi ad. Remember the ad has a few cricketers in their blues as well. So much for it!
Finally, those who rave about the Nike ad say the ad is trying to celebrate the spirit of cricket. At last count I found 4,578 ads doing the same thing during commercial breaks. Nike was No. 4,579!
Friday, February 23, 2007
You’ll never be fed up with FedEx
Just found this one recently when someone pointed it to me. This is about FedEx – more precisely about its logo. Take a look at the logo first.
Have you ever spotted the 'arrow' between the letters ‘E’ and ‘x’ in this logo? The arrow was apparently introduced to underscore speed and precision, which are part of the positioning of the company. However, they chose to keep it subtle, or in other words, a subliminal symbol.
The creator of the logo, Lindon Leader, explains why this was done: “The power of the hidden arrow is simply that it is a hidden bonus. It is a positive-reverse optical kind of thing: either you see it or you don't. Importantly, not getting the punch line by not seeing the arrow does not reduce the impact of the logo's essential communication. The power of the logo and the FedEx marketing supporting the logo is strong enough to convey clearly FedEx brand positioning.”
On the other hand, if you do see the arrow, or someone points it out to you, you won't forget it. I can't tell you how many people have told me how much fun they have asking others "if they can spot 'something' in the logo.”
Besides, FedEx is also an interesting case where the brand consultants convinced the company to shorten their corporate name and logo from Federal Express to the popular abbreviation FedEx. Besides creating a shorter brand name, they reduced the amount of colour used on vehicles (planes, trucks, boxes, POP materials) and saved hundreds of thousands of dollars in costs.
Now that is some true 'value for money' consulting!
Also, FedEx is one of the very few brands in the world whose name is now used as a verb, officially endorsed by the top dictionaries of the world. I can only think of Xerox being the other one. Any other brand name that you can think of?
If this is not the pinnacle of branding, I would like to know what else is!
Have you ever spotted the 'arrow' between the letters ‘E’ and ‘x’ in this logo? The arrow was apparently introduced to underscore speed and precision, which are part of the positioning of the company. However, they chose to keep it subtle, or in other words, a subliminal symbol.
The creator of the logo, Lindon Leader, explains why this was done: “The power of the hidden arrow is simply that it is a hidden bonus. It is a positive-reverse optical kind of thing: either you see it or you don't. Importantly, not getting the punch line by not seeing the arrow does not reduce the impact of the logo's essential communication. The power of the logo and the FedEx marketing supporting the logo is strong enough to convey clearly FedEx brand positioning.”
On the other hand, if you do see the arrow, or someone points it out to you, you won't forget it. I can't tell you how many people have told me how much fun they have asking others "if they can spot 'something' in the logo.”
Besides, FedEx is also an interesting case where the brand consultants convinced the company to shorten their corporate name and logo from Federal Express to the popular abbreviation FedEx. Besides creating a shorter brand name, they reduced the amount of colour used on vehicles (planes, trucks, boxes, POP materials) and saved hundreds of thousands of dollars in costs.
Now that is some true 'value for money' consulting!
Also, FedEx is one of the very few brands in the world whose name is now used as a verb, officially endorsed by the top dictionaries of the world. I can only think of Xerox being the other one. Any other brand name that you can think of?
If this is not the pinnacle of branding, I would like to know what else is!
Monday, February 12, 2007
McElroy’s P&G Brand Management Memo
This memo, written by a guy named Neil McElroy, a P&G manager, is part to defend the hiring of two new people, describes a brand management team consisting of a ‘brand man’, an ‘assistant brand man’, and several ‘field check-up’ men. The following excerpt describes the duties and responsibilities of the ‘brand man’.
What’s the big deal you ask? Nothing much except that it was the first instance of an organized attempt at designing a Brand Management Team in an organization. So what, you scoff.
This happened in the year 1931. Yes, much before even your dad was born. That’s P&G - the Cincinnati colossus that has monopolized innovation and best practices over many many years!
Here is the story.
Neil McElroy, working on P&G’s Camay was frustrated by being in the shadow of Ivory, put forth the idea of developing a brand management team. He argued that there were not enough people caring about Camay. The marketing effort was diffused and uncoordinated and lacked a budget commitment. The solution, creating a brand management team responsible for the marketing programme and its coordination with sales and manufacturing, is considered a key event in the history of branding!
And here is the memo he wrote.
Brand Man
1. Study carefully shipments of his brands by units.
2. Where brand development is heavy and where it is progressive, examine carefully the combination of effort that seems to be clicking and try to appeal this same treatment to other territories that are comparable.
3. Where brand development is light:
a. Study past advertising and promotional history of the brand: study the territory personality at first hand–both dealers and consumers–in order to find out the trouble.
b. After uncovering our weakness, develop a plan that can be applied to this local sore spot. It is necessary, of course not simply to work out the plan but also to be sure that the amount of money proposed can be expected to produce results at a reasonable cost per case.
c. Outline this plan in detail to the Division Manager under whose jurisdiction the weak territory is, obtain his authority and support for the corrective action.
d. Prepare sales helps and all other necessary material for carrying out the plan. Pass is on the districts. Work with salesmen while they are getting started. Follow through to the very finish to be sure that there is no letdown in sales operation of the plan.
e. Keep whatever records are necessary, and make whatever field studies are necessary to determine whether the plan has produced the expected results.
4. Take full responsibility, not simply for criticizing individual pieces of printed word copy, but also for the general printed word plans for his brands.
5. Take full responsibility for all other advertising expenditures on his brands (author’s note – in-store displays and promotions).
6. Experiment with and recommend wrapper (author’s note – packaging) revisions.
7. See each District Manager a number of times a year to discuss with him any possible faults in our promotion plans for that territory.
What’s the big deal you ask? Nothing much except that it was the first instance of an organized attempt at designing a Brand Management Team in an organization. So what, you scoff.
This happened in the year 1931. Yes, much before even your dad was born. That’s P&G - the Cincinnati colossus that has monopolized innovation and best practices over many many years!
Here is the story.
Neil McElroy, working on P&G’s Camay was frustrated by being in the shadow of Ivory, put forth the idea of developing a brand management team. He argued that there were not enough people caring about Camay. The marketing effort was diffused and uncoordinated and lacked a budget commitment. The solution, creating a brand management team responsible for the marketing programme and its coordination with sales and manufacturing, is considered a key event in the history of branding!
And here is the memo he wrote.
Brand Man
1. Study carefully shipments of his brands by units.
2. Where brand development is heavy and where it is progressive, examine carefully the combination of effort that seems to be clicking and try to appeal this same treatment to other territories that are comparable.
3. Where brand development is light:
a. Study past advertising and promotional history of the brand: study the territory personality at first hand–both dealers and consumers–in order to find out the trouble.
b. After uncovering our weakness, develop a plan that can be applied to this local sore spot. It is necessary, of course not simply to work out the plan but also to be sure that the amount of money proposed can be expected to produce results at a reasonable cost per case.
c. Outline this plan in detail to the Division Manager under whose jurisdiction the weak territory is, obtain his authority and support for the corrective action.
d. Prepare sales helps and all other necessary material for carrying out the plan. Pass is on the districts. Work with salesmen while they are getting started. Follow through to the very finish to be sure that there is no letdown in sales operation of the plan.
e. Keep whatever records are necessary, and make whatever field studies are necessary to determine whether the plan has produced the expected results.
4. Take full responsibility, not simply for criticizing individual pieces of printed word copy, but also for the general printed word plans for his brands.
5. Take full responsibility for all other advertising expenditures on his brands (author’s note – in-store displays and promotions).
6. Experiment with and recommend wrapper (author’s note – packaging) revisions.
7. See each District Manager a number of times a year to discuss with him any possible faults in our promotion plans for that territory.
Wednesday, February 07, 2007
How to ask your boss for a salary increase?
Here is for all those blokes who don't know how to ask their boss for a salary increase. And also what to expect from smart alec bosses! Courtesy: One of my enterprising students!
One day an employee sends a letter to his boss asking for an increase in his salary.
Dear Bo$$,
In thi$ life, we all need $ome thing mo$t de$perately. I think you $hould be under$tanding of the need$ of U.$ worker$ who have given $o much $upport including $weat and $ervice to your company. I am $ure you will gue$$ what I mean and re$pond $oon.
Your’$ $incerely,
Norman $handy
The next day, the employee received this letter of reply.
Dear NOrman,
I kNOw you have been working very hard. NOwadays, NOthing much has changed. You must have NOticed that our company is NOt doing NOticeably well as yet.
NOw the newspapers are saying the world's leading ecoNOmists are NOt sure if U.S may go into aNOther recession. After the NOvember presidential elections things may turn bad.
I have NOthing more to add NOw. You kNOw what I mean.
Yours,
Boss
One day an employee sends a letter to his boss asking for an increase in his salary.
Dear Bo$$,
In thi$ life, we all need $ome thing mo$t de$perately. I think you $hould be under$tanding of the need$ of U.$ worker$ who have given $o much $upport including $weat and $ervice to your company. I am $ure you will gue$$ what I mean and re$pond $oon.
Your’$ $incerely,
Norman $handy
The next day, the employee received this letter of reply.
Dear NOrman,
I kNOw you have been working very hard. NOwadays, NOthing much has changed. You must have NOticed that our company is NOt doing NOticeably well as yet.
NOw the newspapers are saying the world's leading ecoNOmists are NOt sure if U.S may go into aNOther recession. After the NOvember presidential elections things may turn bad.
I have NOthing more to add NOw. You kNOw what I mean.
Yours,
Boss
Sunday, January 21, 2007
How to Write a Good Advertising Positioning Statement
Start by looking not at the product but at the position in the market that you want to occupy, in relation to competition.
Think about how the brand will answer the main consumer questions:
- What will it do for me that others will not?
- Why should I believe you?
Make sure the best people in your company work on the APS. After all, it’s the most important document you will produce on the way to getting advertising.
Let individuals have a go at their own version. Discuss and modify the alternatives to clarify everyone’s thoughts and then pick the best one.
Try to keep it short - make every word count and be as specific as possible – vagueness opens the way to confused executions.
Search for ways of making it competitive – if possible find some way of bringing in the word ‘only’ as long as it is relevant to the benefit.
Indicate clearly the weight of each element.
If emotional values, e.g., social confidence, mother care etc., are important to a brand they should influence the way the statement is written.
Encourage the contribution of your R&D or technical personnel whenever possible.
Get wholehearted commitment at all levels in your company and where relevant, procure coordination, before issuing an agreed APS.
Do not give it to the advertising agency until you are pretty sure you have it right and are prepared to defend it. Then let the agency make their own contribution, before you decide on a final version.
Begin every advertising review meeting with the APS, no matter how apparently well known it is.
Keep the APS up-do-date and give as careful consideration to change as you did to the original statement.
Think about how the brand will answer the main consumer questions:
- What will it do for me that others will not?
- Why should I believe you?
Make sure the best people in your company work on the APS. After all, it’s the most important document you will produce on the way to getting advertising.
Let individuals have a go at their own version. Discuss and modify the alternatives to clarify everyone’s thoughts and then pick the best one.
Try to keep it short - make every word count and be as specific as possible – vagueness opens the way to confused executions.
Search for ways of making it competitive – if possible find some way of bringing in the word ‘only’ as long as it is relevant to the benefit.
Indicate clearly the weight of each element.
If emotional values, e.g., social confidence, mother care etc., are important to a brand they should influence the way the statement is written.
Encourage the contribution of your R&D or technical personnel whenever possible.
Get wholehearted commitment at all levels in your company and where relevant, procure coordination, before issuing an agreed APS.
Do not give it to the advertising agency until you are pretty sure you have it right and are prepared to defend it. Then let the agency make their own contribution, before you decide on a final version.
Begin every advertising review meeting with the APS, no matter how apparently well known it is.
Keep the APS up-do-date and give as careful consideration to change as you did to the original statement.
Saturday, January 13, 2007
Ad Quotes
Writing well, rule No. 1: Write well!
- Luke Sullivan, copywriter and author.
Imagination is one of the last remaining legal means to gain an unfair advantage over your competition.
- Tom McElligott, cofounder of a highly creative Minneapolis advertising agency.
I don’t think people read body copy. If the first five words of body copy aren’t “May we send you $700?” word six isn’t read!
- Luke Sullivan.
Great print ads can make you famous. Great TV ads can make you rich.
- Anonymous.
Your radio spot just interrupted your listener’s music. It’s like interrupting people having sex. If you’re going to lean in the bedroom to say something, make it good: “Hey your car’s on fire.”- Luke Sullivan.
- Luke Sullivan, copywriter and author.
Imagination is one of the last remaining legal means to gain an unfair advantage over your competition.
- Tom McElligott, cofounder of a highly creative Minneapolis advertising agency.
I don’t think people read body copy. If the first five words of body copy aren’t “May we send you $700?” word six isn’t read!
- Luke Sullivan.
Great print ads can make you famous. Great TV ads can make you rich.
- Anonymous.
Your radio spot just interrupted your listener’s music. It’s like interrupting people having sex. If you’re going to lean in the bedroom to say something, make it good: “Hey your car’s on fire.”- Luke Sullivan.
Friday, December 29, 2006
Marketing Myopia
How can a company ensure its continued growth? In 1960, a seminal Harvard Business Review journal article, ‘Marketing Myopia’ answered that question in a new and challenging way by urging organizations to define their industries broadly to take advantage of growth opportunities. Mr. Theodore Levitt, the article’s author, showed how they declined inevitably as technology advanced because they defined themselves too narrowly.
He posited that to continue growing, companies must ascertain and act on their customers’ needs and desires, not bank on the presumptive longevity of their products. The success of the article testifies to the validity of its message. Written in 1960, it has been widely quoted and anthologized, and HBR has sold more than 265,000 reprints of it. The author of 14 subsequent articles in HBR, Mr. Levitt passed away a few months back.
As a student of marketing I have always been amazed at the almost visionary zeal with which he proposed theories and concepts and the longevity of many of them. As a mark of respect to the departed soul, here is an extract from Marketing Myopia. If you are impressed, and I can’t see why you shouldn’t, I urge you to go find and run through the entire article and, if possible, Mr. Levitt’s entire collection as well. To get you started, here is the extract.
Every major industry was once a growth industry. But some that are now riding a wave of growth enthusiasm are very much in the shadow of decline. Others, which are thought of as seasoned growth industries, have actually stopped growing. In every case the reason growth is threatened, slowed, or stopped is not because the market is saturated. It is because there has been a failure of management.
The failure is at the top. The executives responsible for it, in the last analysis, are those who deal with broad aims and policies. Thus:
The railroads did not stop growing because the need for passenger and freight transportation declined. That grew. The railroads are in trouble today not because the need was filled by others (cars, trucks, airplanes, even telephones) but because it was not filled by the railroads themselves. They let others take customers away from them because they assumed themselves to be in the railroad business rather than in the transportation business. The reason they defined their industry incorrectly was that they were railway-oriented instead of transportation-oriented; they were product-oriented instead of customer-oriented.
Hollywood barely escaped being totally ravished by television. Actually, all the established film companies went through drastic reorganizations. Some simply disappeared. All of them got into trouble not because of TV’s inroads but because of their own myopia. As with the railroads, Hollywood defined its business incorrectly. It thought it was in the movie business when it was actually in the entertainment business. Movies implied a specific, limited product. This produced a fatuous contentment, which from the beginning led producers to view TV as a threat. Hollywood scorned and rejected TV when it should have welcomed it as an opportunity - an opportunity to expand the entertainment business.
The view that an industry is a customer-satisfying process, not a goods-producing process, is vital for all businesspeople to understand. An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill. Given the customer’s needs, the industry develops backwards, first concerning itself with the physical delivery of customer satisfactions. Then it moves back further to creating the things by which these satisfactions are in part achieved.
How these materials are created is a matter of indifference to the customer, hence the particular form of manufacturing, processing, or what-have-you cannot be considered as a vital aspect of the industry. Finally, the industry moves back still further to finding the raw materials necessary for making its products.
In short, the organization must learn to think of itself not as producing goods or services but as buying customers, as doing the things that will make people want to do business with it.
He posited that to continue growing, companies must ascertain and act on their customers’ needs and desires, not bank on the presumptive longevity of their products. The success of the article testifies to the validity of its message. Written in 1960, it has been widely quoted and anthologized, and HBR has sold more than 265,000 reprints of it. The author of 14 subsequent articles in HBR, Mr. Levitt passed away a few months back.
As a student of marketing I have always been amazed at the almost visionary zeal with which he proposed theories and concepts and the longevity of many of them. As a mark of respect to the departed soul, here is an extract from Marketing Myopia. If you are impressed, and I can’t see why you shouldn’t, I urge you to go find and run through the entire article and, if possible, Mr. Levitt’s entire collection as well. To get you started, here is the extract.
Every major industry was once a growth industry. But some that are now riding a wave of growth enthusiasm are very much in the shadow of decline. Others, which are thought of as seasoned growth industries, have actually stopped growing. In every case the reason growth is threatened, slowed, or stopped is not because the market is saturated. It is because there has been a failure of management.
The failure is at the top. The executives responsible for it, in the last analysis, are those who deal with broad aims and policies. Thus:
The railroads did not stop growing because the need for passenger and freight transportation declined. That grew. The railroads are in trouble today not because the need was filled by others (cars, trucks, airplanes, even telephones) but because it was not filled by the railroads themselves. They let others take customers away from them because they assumed themselves to be in the railroad business rather than in the transportation business. The reason they defined their industry incorrectly was that they were railway-oriented instead of transportation-oriented; they were product-oriented instead of customer-oriented.
Hollywood barely escaped being totally ravished by television. Actually, all the established film companies went through drastic reorganizations. Some simply disappeared. All of them got into trouble not because of TV’s inroads but because of their own myopia. As with the railroads, Hollywood defined its business incorrectly. It thought it was in the movie business when it was actually in the entertainment business. Movies implied a specific, limited product. This produced a fatuous contentment, which from the beginning led producers to view TV as a threat. Hollywood scorned and rejected TV when it should have welcomed it as an opportunity - an opportunity to expand the entertainment business.
The view that an industry is a customer-satisfying process, not a goods-producing process, is vital for all businesspeople to understand. An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill. Given the customer’s needs, the industry develops backwards, first concerning itself with the physical delivery of customer satisfactions. Then it moves back further to creating the things by which these satisfactions are in part achieved.
How these materials are created is a matter of indifference to the customer, hence the particular form of manufacturing, processing, or what-have-you cannot be considered as a vital aspect of the industry. Finally, the industry moves back still further to finding the raw materials necessary for making its products.
In short, the organization must learn to think of itself not as producing goods or services but as buying customers, as doing the things that will make people want to do business with it.
Sunday, December 10, 2006
Creative Briefing Format
Exceptionally good creative is a result of extremely well-thought out strategy. And the sun rises in the east. Nothing new, I admit, but good creative development process begins with a well-written creative brief. How to write a good creative brief is the subject of this edition.
Advertising professionals, excuse me please. You guys probably know how to write good briefs. But for those who wish to access a good template here is the format from one of world's most respected ad agencies - BBDO. Here goes it.
Advertising professionals, excuse me please. You guys probably know how to write good briefs. But for those who wish to access a good template here is the format from one of world's most respected ad agencies - BBDO. Here goes it.
Assignment: The job on hand
- Campaign / Single ad
- TV commercial – Length
- Print ad – Size, Colour
- Newspaper or magazine
- Outdoor, Promotion, Radio, Integrated Campaign
- What do we have to do, what’s the budget, and when do we have to do it by
Include relevant data
Target: For whom our brand will be a viable alternative
- Not just demographics – psychographics
- What are they like as human beings?
- What are their hopes, fears, and ambitions?
- What do they expect from the category?
- How do they use it?
- What needs do they have that aren’t being met?
Be as informative and as insightful as possible
Competitive Frame: Who is our competition?
-What are they saying?
- What is the source of business?
- What will the consumer do or buy if they don’t buy us?
Not just a list of brands – could include habits and attitudes
Consumer Belief: The deeply held perceptions and feelings
- What is the single most important thing our prospects believe or feel about our brand or the category?
What is it that the advertising must change or reinforce?
Marketing Objective: The things that we are aiming for
Be as specific and clear-cut as possible.
Advertising Objective: What we want to make happen due to advertising
- Raise awareness
- Put on list
- Encourage trial
- Repeat purchase
- Change perceptions
- Reconsider our brand
- Use it more often
- Use in a new way
- Remain satisfied
Be specific, again.
Key Selling Message: The one thing we want to tell them
- In the light of the Consumer Belief in the defined Competitive Frame, what is the single-minded promise we will make to the defined Target that will persuade them to act in the way that will achieve the Advertising Objective?
- What do we want them to think, feel or believe as a result of the Advertising?
What do we have to have an idea about?
Support: Relevant reasons why we can make the promise
- Competitive physical or perceptual advantages
- Not just a list of features, or of all the brand’s good points
The reason to believe our claims.
Brand Personality: Aspect of personality that the ad must reflect
- A brief, vivid description
- Not just a list of adjectives
Preferably, describable by one word or phrase.
What are the time frames?
Mandatory Inclusions: The musts or must nots be included in the ad
- Legal restrictions, logo usage, campaign themes
- The fewer the better
None, if possible!
Criteria for Evaluation: Measurable action points
The parameters by which the creative would be evaluated.
Tuesday, November 28, 2006
Literature Review - 2
Communications Imperatives for New Products
Journal of Advertising Research, Kirby Andrews
This article throws some light on the standing issue of what is the best advertising for new products. The author describes a research study done in conjunction with clients of his research / consulting firm.
19 firms had cooperated in the study, and offered a total of 50 new products that had been marketed in some 10 major product categories. For each product there was a commercial that had been deemed sales-successful or not (27 were, 23 were not). Most products were parity products, and only 14 were genuinely different.
Each commercial was analyzed for content: the analysts sought 2,121 criteria, using computer programming, for each segment of each commercial that had separate meaning. This long list was worked down to 84 criteria that seemed to be important. They differentiated the ads. All 50 commercials were then analyzed against these 84 factors, and scored. Lastly, the advertisers then supplied the success label for each commercial, and further analysis yielded the final data.
It was found that there's a direct relationship between the structure and content of an introductory commercial for a new product and its ability to stimulate trial (the prime measure of success for new product advertising). 9 communication imperatives were found, and 85% of the successful commercials incorporated all 9 of them. Only 13% of unsuccessful commercials did so.
Of the 9 imperatives, 5 are basic advertising communications objectives and involve:
1. Capturing attention
2. Building interest
3. Communicating clearly
4. Creating awareness
5. Meeting advertiser strategy
Journal of Advertising Research, Kirby Andrews
This article throws some light on the standing issue of what is the best advertising for new products. The author describes a research study done in conjunction with clients of his research / consulting firm.
19 firms had cooperated in the study, and offered a total of 50 new products that had been marketed in some 10 major product categories. For each product there was a commercial that had been deemed sales-successful or not (27 were, 23 were not). Most products were parity products, and only 14 were genuinely different.
Each commercial was analyzed for content: the analysts sought 2,121 criteria, using computer programming, for each segment of each commercial that had separate meaning. This long list was worked down to 84 criteria that seemed to be important. They differentiated the ads. All 50 commercials were then analyzed against these 84 factors, and scored. Lastly, the advertisers then supplied the success label for each commercial, and further analysis yielded the final data.
It was found that there's a direct relationship between the structure and content of an introductory commercial for a new product and its ability to stimulate trial (the prime measure of success for new product advertising). 9 communication imperatives were found, and 85% of the successful commercials incorporated all 9 of them. Only 13% of unsuccessful commercials did so.
Of the 9 imperatives, 5 are basic advertising communications objectives and involve:
1. Capturing attention
2. Building interest
3. Communicating clearly
4. Creating awareness
5. Meeting advertiser strategy
The other 4, called introductory factors hold more interest. A new product advertisement should:
1. Communicate that something is different about the product
2. Position the brand difference in relation to the product category. What type of product is this?
3. Communicate that the product difference is beneficial to consumers.
4. Support the above two claims: difference and beneficial. The support may be product demonstration, testimonial, guarantee etc.,
The study also points out the surprising number of commercials from the large firms involved that did not meet the 5 basic objectives and did not offer the 4 introductory factors.
The study, though, did not go on to speculate whether these findings would apply to non-television goods and services.
1. Communicate that something is different about the product
2. Position the brand difference in relation to the product category. What type of product is this?
3. Communicate that the product difference is beneficial to consumers.
4. Support the above two claims: difference and beneficial. The support may be product demonstration, testimonial, guarantee etc.,
The study also points out the surprising number of commercials from the large firms involved that did not meet the 5 basic objectives and did not offer the 4 introductory factors.
The study, though, did not go on to speculate whether these findings would apply to non-television goods and services.
Why don't you replicate this study in the Indian context using Indian products and advertising? Would be useful to the marketing and advertising fraternity, to say the least.
Tuesday, November 21, 2006
Literature Review - 1
The Characteristics of high-trial new product advertising.
Journal of Advertising Research, David Olson
This journal article deals with determining what constitutes good new product advertising. It describes a study done at Leo Burnett Co., a large advertising agency.
First, researchers went back through agency files and found 65 commercials that they could say achieved high trial, average trial, or low trial. Second, they had consumers view each commercial and rate whether 52 statements applied to it. Further analysis sorted these 52 statements to 7 basic dimensions of advertising:
1. News: how informative was the ad?
2. Relevance: how personally meaningful?
3. Purchase Interest
4. Stimulation: how entertaining or interesting was the ad?
5. Empathy: how involving was the ad?
6. Confusion
7. Familiarity: how much just like other ads?
The high trial commercials scored better than the medium and low-trial commercials across all seven factors. Still further analysis of the data determined that using just two of those seven factors permitted 66% success in predicting trial for the new product. Adding the other five only pushed this up to 75%.
The first of the two very strong factors was Relevance. Relevance is measured by five of the original 52 statements.
1. The commercial showed me the product has certain advantages
2. The product is important to me
3. The commercial reminded me that I am dissatisfied
4. During the commercial I thought about how the product can be useful to me
5. The commercial made me feel the product is right for me
Naturally, if the product is poor those five statements will be hard to get yes answers on. Good advertising is not usually thought capable of selling poor products. But, given good product concepts, the advertising should say so. If it does, the five statements are agreed to, and the relevance score goes up.
The second major factor was Stimulation. Its presence is measured by answers to the following six of the original 52 statements:
1. The persons in the commercial captured my attention
2. The enthusiasm of the commercial was catching
3. The commercial was amusing
4. The commercial was playful
5. The commercial was fun to watch and listen to
6. I thought it was clever and quite entertaining
The chances of obtaining high trial are only about 10% if the commercial is below average on both relevance and stimulation. It is 25 – 30% if the commercial is above average on one or the other factor. It is 50% if above average o both factors.
In a second qualitative phase of the agency’s study, analysis was undertaken to study how creative people view these two factors, and how they may interrelate in a given ad. A search of the agency’s archives yielded ten products where there were two different commercials with different relevance scores. The commercials were shown to creative staffers in the agency and each person was asked to identify the commercial that had the higher relevance. In most cases they were able to do so (without using consumers or the five of the fifty two original statements to guide them).
The author cautions that the above analysis should not be taken to mean that advertising could be written by formula. How one creates relevance is still an art, but it appears an ad should have lots of relevance (and stimulation too), and their presence can be measured.
First, researchers went back through agency files and found 65 commercials that they could say achieved high trial, average trial, or low trial. Second, they had consumers view each commercial and rate whether 52 statements applied to it. Further analysis sorted these 52 statements to 7 basic dimensions of advertising:
1. News: how informative was the ad?
2. Relevance: how personally meaningful?
3. Purchase Interest
4. Stimulation: how entertaining or interesting was the ad?
5. Empathy: how involving was the ad?
6. Confusion
7. Familiarity: how much just like other ads?
The high trial commercials scored better than the medium and low-trial commercials across all seven factors. Still further analysis of the data determined that using just two of those seven factors permitted 66% success in predicting trial for the new product. Adding the other five only pushed this up to 75%.
The first of the two very strong factors was Relevance. Relevance is measured by five of the original 52 statements.
1. The commercial showed me the product has certain advantages
2. The product is important to me
3. The commercial reminded me that I am dissatisfied
4. During the commercial I thought about how the product can be useful to me
5. The commercial made me feel the product is right for me
Naturally, if the product is poor those five statements will be hard to get yes answers on. Good advertising is not usually thought capable of selling poor products. But, given good product concepts, the advertising should say so. If it does, the five statements are agreed to, and the relevance score goes up.
The second major factor was Stimulation. Its presence is measured by answers to the following six of the original 52 statements:
1. The persons in the commercial captured my attention
2. The enthusiasm of the commercial was catching
3. The commercial was amusing
4. The commercial was playful
5. The commercial was fun to watch and listen to
6. I thought it was clever and quite entertaining
The chances of obtaining high trial are only about 10% if the commercial is below average on both relevance and stimulation. It is 25 – 30% if the commercial is above average on one or the other factor. It is 50% if above average o both factors.
In a second qualitative phase of the agency’s study, analysis was undertaken to study how creative people view these two factors, and how they may interrelate in a given ad. A search of the agency’s archives yielded ten products where there were two different commercials with different relevance scores. The commercials were shown to creative staffers in the agency and each person was asked to identify the commercial that had the higher relevance. In most cases they were able to do so (without using consumers or the five of the fifty two original statements to guide them).
The author cautions that the above analysis should not be taken to mean that advertising could be written by formula. How one creates relevance is still an art, but it appears an ad should have lots of relevance (and stimulation too), and their presence can be measured.
Saturday, November 11, 2006
Indian Readership Survey: An Introduction
All of your have heard about it; most of you have read about it; a few know about it. And for the remaining who wishes to know more about it, here is a brief introduction to the Indian Readership Survey (IRS).
IRS is essentially a readership measurement study. The prime objective of the study is to collect readership information from a cross-section of individuals, in great detail, so as to present a true and unbiased picture of their readership habits. On the media front, it also captures information on television and cinema viewership, radio listnership and internet usage. In addition to this, IRS also captures information on various FMCG (Fast Moving Consumer Goods) products’ usage and consumption and durable ownership amongst households and individuals. Since media and product ownership / consumption information is captured from the same household, it enables linkages between the media and product data.
Fieldwork
IRS fieldwork, which lasts for a year, is continuous in nature. It is broken up into two rounds with a balanced sample. In a typical year, the first round’s field work starts from July to December followed by the second round in January to June. Data is reported on a moving annual total i.e., the average of two consecutive rounds.
Scope – All India
IRS 2005 (Round 1 + 2) has a sample size of 235,428 covering 1,318 towns and 3,084 villages.
The entire sample is spread equally between the two rounds. Individual reporting is done for 70+ cities that includes all one million population towns (35) and a few other cities of strategic importance to our users.
Key Findings
North has the highest concentration of SEC A households (13.3%). South is the lowest(7.7%).
Not surprisingly, North has the highest number of illiterate housewives (59.6%), and South has the least (40%).
West has the highest concentration of working housewives (48.5%) and North the least (21.6%). Maybe this explains why most North Indian housewives are obese!
For those who are still ignorant about the way India lives here are some penetration figures. No, not the number of times Indians have sex damn it! These are penetration figures among households, rather!
TV: 40 +%
Pressure cooker: 31 - 40%
Refrigerator: 11 – 20%
Motorbike and CD player: 6 – 10%
Automobile and Personal computers: 1 – 2%
A/C, Vacuum cleaner, Microwave, Digital Camera: < 1%
The top 10 channels both in terms of reach as well as viewers base are South-based. In fact only 25% of the top 20 vernacular channels are non-South.
The MNC’s are trying hard to lure the Indian consumer, but it is still the age-old Indian brand of refrigerator – Godrej that has acquired its space in maximum number of households in the country, be it urban or rural across the zones.
Source: Hansa Research and MRUC booklet. www.hansaresearch.com / www.mruc.net
Friday, October 27, 2006
Bridged Positioning: A game of bridge...again!
Regulars can recall my post on bridged positioning some time ago. If you can't recall it or haven't read it, check Archives 2006-05-07. I had listed a few bridged concepts then – integrated concepts that are both functional and psychological. I found a few more last week, courtesy the class of 2006 Amrita School of Business, Coimbatore.
Here is it...
Macho
Taste
Style
Enjoyment
Trust
Energy
Durability
Sexy
Sophistication
Adventure
Friday, October 20, 2006
The Advertising Essentials - Part 3
Here is the final part. The final word on the subject as well!
7. Be Executionally Excellent
Particular care must be taken with product, preparation and consumption sequences, and pack shots. We must never forget that we are selling products, which people are going to eat or drink. The product must always be presented in the most appropriate and appetite-appealing way.
Consumption shots should realistically communicate this in a totally credible way. Of course, there are exceptions, if you were to advertise for a brand of condoms to name one such!
The development of proprietary product sequences that are properly integrated into the communication (with appropriate voice-overs to underline a product-based consumer benefit) can help to enhance perceptions of our products’ superior quality. Unique and proprietary product shots and mouth-watering consumption sequences that appeal to our senses help to create appetite appeal, to differentiate our products and to motivate purchase.
Pack shots should usually also include the product as it is meant to be consumed, and should be given sufficient emphasis to be impactful, and remind consumers of what to look for on the shelf.
There is a skill in achieving high production standards in print and on film, and there are experts who can help. In order to achieve the peak of perfection, we must be prepared to invest in production budgets, and not be tempted to cut corners. This does not mean that we can substitute strong simple ideas with spectacular shows that hide the lack of a creative idea.
In summary, the questions to ask and answer are:
1. Have we done everything possible to ensure the best product shots?
2. Are the consumption shots realistic?
3. Does the product come across as truly enjoyable?
4. Are the product shots / consumption sequences proprietary to the brand, and consistent with building brand equity?
5. Have we clearly communicated a consumer benefit via the portrayal of the product and its consumption?
6. Is our brand highly visible in order to secure 100% correct brand identification?
8. Bring About a Sale
The unequivocal raison d’etre of all communication is to bring a profitable sale. There is no other reason for investing in brand communication. Although different forms of communication have shorter or longer-term effects on sales, all should be evaluated over time on their ability to build brand equity with our consumers, and in so doing bring about a sale.
In general, we should seek to create communications which have the consumers’ interests at heart, that are involving in content and execution, that are original and provocative, that get talked about, and have the “must see again” factor. In everything we do, we should always strive to build a place for our brands in people’s lives…in the long term.
In summary, the key question to ask and answer is:
Have the right tracking study mechanisms been put in place to measure the contribution of communications (advertising and other forms of communication) to bringing about a sale?
7. Be Executionally Excellent
Particular care must be taken with product, preparation and consumption sequences, and pack shots. We must never forget that we are selling products, which people are going to eat or drink. The product must always be presented in the most appropriate and appetite-appealing way.
Consumption shots should realistically communicate this in a totally credible way. Of course, there are exceptions, if you were to advertise for a brand of condoms to name one such!
The development of proprietary product sequences that are properly integrated into the communication (with appropriate voice-overs to underline a product-based consumer benefit) can help to enhance perceptions of our products’ superior quality. Unique and proprietary product shots and mouth-watering consumption sequences that appeal to our senses help to create appetite appeal, to differentiate our products and to motivate purchase.
Pack shots should usually also include the product as it is meant to be consumed, and should be given sufficient emphasis to be impactful, and remind consumers of what to look for on the shelf.
There is a skill in achieving high production standards in print and on film, and there are experts who can help. In order to achieve the peak of perfection, we must be prepared to invest in production budgets, and not be tempted to cut corners. This does not mean that we can substitute strong simple ideas with spectacular shows that hide the lack of a creative idea.
In summary, the questions to ask and answer are:
1. Have we done everything possible to ensure the best product shots?
2. Are the consumption shots realistic?
3. Does the product come across as truly enjoyable?
4. Are the product shots / consumption sequences proprietary to the brand, and consistent with building brand equity?
5. Have we clearly communicated a consumer benefit via the portrayal of the product and its consumption?
6. Is our brand highly visible in order to secure 100% correct brand identification?
8. Bring About a Sale
The unequivocal raison d’etre of all communication is to bring a profitable sale. There is no other reason for investing in brand communication. Although different forms of communication have shorter or longer-term effects on sales, all should be evaluated over time on their ability to build brand equity with our consumers, and in so doing bring about a sale.
In general, we should seek to create communications which have the consumers’ interests at heart, that are involving in content and execution, that are original and provocative, that get talked about, and have the “must see again” factor. In everything we do, we should always strive to build a place for our brands in people’s lives…in the long term.
In summary, the key question to ask and answer is:
Have the right tracking study mechanisms been put in place to measure the contribution of communications (advertising and other forms of communication) to bringing about a sale?
Sunday, October 08, 2006
The Advertising Essentials - Part 2
Hope you savoured the first part of this series. As promised here is the second. The best is yet to come aka the third part. That will appear next week.
4. Be Highly Visible
It costs the same to run a TV commercial whether it is dull and boring or whether it is relevant and involving. A good ad is the best media discount possible. An original creative idea is worth more than a big budget. In fact it’s arguable that the better the creative content, the less you need to spend on media. Repetition of a poor ad won’t do any good, whereas few exposures of a truly creative and effective ad will bring a high return on investment.
The first rule of all our communications is that it must have impact. However, that impact must be relevant to our brand. People aren’t waiting to read our ad or see our commercial. We are intruders into the living room. Sufficient impact to get the attention of our target consumer has to be the ‘price of entry’ for every piece of communication.
Being highly visible has a lot to do with keeping our message and its execution simple. Too often we make our message hard to understand. This happens particularly when we over-compensate for the lack of a single-minded ‘Strong Ideas’ by bombarding the viewer with a mass of quick cuts of complicated images. While we understand what we’re doing, often the consumer doesn’t.
Other ways to break through are to develop additional communications channels and to be more innovative in the use of media.
In summary, the questions to ask and answer are:
1. I know this is interesting for me (I work on the brand) but would it grab the attention of someone reading the paper, driving their car, walking in the street or watching TV?
2. What can be done to make it even more impactful? (In a way that’s good for the brand)
5. Be Locally Relevant to the Core Target
The communication must be built on, and relate to the framework laid down in the Brand Positioning Statements. However these should be interpreted so that they are absolutely relevant to the local needs. Only by fully understanding the consumer, their habits and daily behaviour, as well as their psychological and emotional feelings, can we hope to find compelling messages that tap into their minds in a convincing and believable way.
While it’s vital to make our communication strategies 100% relevant, it’s equally important to make the communication content and executions 100% relevant. Impact alone achieves little in developing brand salience, propensity to buy, and overall brand equity. What’s needed is impact with relevance. We need to bring the strategy to life in an impactful way. We need to catch the eye by planting a relevant idea in the consumer’s mind that produces the sort of reaction: “this is just right for me and the way I live my life.”
In summary, the questions to ask and answer are:
1. Do we know enough about the consumer?
2. Who specifically are we addressing for? For example, existing users? New users? Lapsed users? Light users? Heavy users?
3. What message will motivate them most of all to buy our brand?
4. What is holding them back?
5. Have we included a clear, relevant consumer benefit?
6. Are the necessary research tracking mechanisms in place to evaluate progress?
6. Be Likeable
Every piece of communication for any of our brands is also a communication for the company as whole as well. Our communication must acknowledge this. All brand communication should, by tone of voice and by involving the consumer, help to enhance the appeal of the company too. If people like the way you talk to them, they are predisposed to like you.
Just as we want to be liked as a company, it is equally important that people like our brands, as well as our advertising and the full range of our brand communications. We should aim to achieve the best scores in tracking research for ‘likeability’ of our brands / our communications vs. our competitors.
While we need to be responsible, it doesn't mean that our communication should be boring. On the contrary, we should aim for communications that are innovative, surprising, exciting, human and emotional.
In summary, the questions to ask and answer are:
1. Does the communication reflect well on our company?
2. Does it position our brands as relevant to today?
3. Does it build Brand Equity?
4. Will it be admired, talked about and liked?
5. Are the tracking research mechanisms in place to evaluate?
4. Be Highly Visible
It costs the same to run a TV commercial whether it is dull and boring or whether it is relevant and involving. A good ad is the best media discount possible. An original creative idea is worth more than a big budget. In fact it’s arguable that the better the creative content, the less you need to spend on media. Repetition of a poor ad won’t do any good, whereas few exposures of a truly creative and effective ad will bring a high return on investment.
The first rule of all our communications is that it must have impact. However, that impact must be relevant to our brand. People aren’t waiting to read our ad or see our commercial. We are intruders into the living room. Sufficient impact to get the attention of our target consumer has to be the ‘price of entry’ for every piece of communication.
Being highly visible has a lot to do with keeping our message and its execution simple. Too often we make our message hard to understand. This happens particularly when we over-compensate for the lack of a single-minded ‘Strong Ideas’ by bombarding the viewer with a mass of quick cuts of complicated images. While we understand what we’re doing, often the consumer doesn’t.
Other ways to break through are to develop additional communications channels and to be more innovative in the use of media.
In summary, the questions to ask and answer are:
1. I know this is interesting for me (I work on the brand) but would it grab the attention of someone reading the paper, driving their car, walking in the street or watching TV?
2. What can be done to make it even more impactful? (In a way that’s good for the brand)
5. Be Locally Relevant to the Core Target
The communication must be built on, and relate to the framework laid down in the Brand Positioning Statements. However these should be interpreted so that they are absolutely relevant to the local needs. Only by fully understanding the consumer, their habits and daily behaviour, as well as their psychological and emotional feelings, can we hope to find compelling messages that tap into their minds in a convincing and believable way.
While it’s vital to make our communication strategies 100% relevant, it’s equally important to make the communication content and executions 100% relevant. Impact alone achieves little in developing brand salience, propensity to buy, and overall brand equity. What’s needed is impact with relevance. We need to bring the strategy to life in an impactful way. We need to catch the eye by planting a relevant idea in the consumer’s mind that produces the sort of reaction: “this is just right for me and the way I live my life.”
In summary, the questions to ask and answer are:
1. Do we know enough about the consumer?
2. Who specifically are we addressing for? For example, existing users? New users? Lapsed users? Light users? Heavy users?
3. What message will motivate them most of all to buy our brand?
4. What is holding them back?
5. Have we included a clear, relevant consumer benefit?
6. Are the necessary research tracking mechanisms in place to evaluate progress?
6. Be Likeable
Every piece of communication for any of our brands is also a communication for the company as whole as well. Our communication must acknowledge this. All brand communication should, by tone of voice and by involving the consumer, help to enhance the appeal of the company too. If people like the way you talk to them, they are predisposed to like you.
Just as we want to be liked as a company, it is equally important that people like our brands, as well as our advertising and the full range of our brand communications. We should aim to achieve the best scores in tracking research for ‘likeability’ of our brands / our communications vs. our competitors.
While we need to be responsible, it doesn't mean that our communication should be boring. On the contrary, we should aim for communications that are innovative, surprising, exciting, human and emotional.
In summary, the questions to ask and answer are:
1. Does the communication reflect well on our company?
2. Does it position our brands as relevant to today?
3. Does it build Brand Equity?
4. Will it be admired, talked about and liked?
5. Are the tracking research mechanisms in place to evaluate?
Friday, September 29, 2006
The Advertising Essentials – Part 1
What I have here are ‘The Eight Essentials’ - management tools and criteria to evaluate creative work prior to production. They are also criteria to measure the effectiveness of our brand communications. I know everyone, and his uncle, in the advertising industry knows all these. But I wonder why we still produce advertising that ends up selling only the creative people who worked on it and not the brand it is supposed to sell in the first place! Which means…. we need to revisit these basics once again. The authorship is not mine; they only have my endorsement!
This might be too long for one blog and hence I wish to spread it over three parts. Read the first now and savour it for now. The sequels will be releasing in a PC monitor near you…shortly!
1. Address the Key Business Issue
Before starting to develop a communications strategy, we need to understand the business issues that the brand faces. Our communications can then be developed in the context of our business goals and brand strategy.
In the context of the brand’s long-term performance, we need to isolate the single most important issue. For example, is to build share against competitive brands? Or, in cases where our brand dominates a category, is it to build the total market? Is it to attract new young users? In many markets too much of our communication is directed at reassuring existing users, and too little is directed at recruiting new users.
The definition of the role of the communication will also have a significant influence on the choice of communication vehicle and medium, as well as the level of investment.
In summary, the questions to ask and answer are:
1. What is the purpose of the communication? Why are we doing it?
2. Does the content of the communication relate to the key business issue?
3. Is the communication medium the right one to address the business issue?
4. Is the investment at the correct level to tackle the business issue?
5. Is this the right brand to tackle the issue?
2. Build Consistent Long-term Brand Equity
For brands to succeed in today’s more competitive environment, it is more necessary than ever before to build consistently powerful brand equity. To do this requires careful management of the way the brand behaves and the way the brand communicates. This is a disciplined, continuous and consistent process of building greater brand salience and greater brand relevance.
The publication of Brand Positioning Statements and Communication Guidelines for each of the major strategic brands provides a focus for all brand communication in all markets. This will ensure consistency and will also ensure that all our brand communication delivers a clear, relevant and competitive consumer benefit.
Our communication should be bringing the consumer closer to our brands and enhancing the quality status of our brands. We want people to feel that our brands are playing a real role in their lives, and are relevant to them. We want them to acknowledge that our brands are of superior quality. By achieving this, our brand equity will be nurtured and strengthened.
In summary, the questions to ask and answer are:
1. Is every piece of communication derived from and reflective of the Brand Positioning Statement?
2. Is the brand communication strategy locally relevant?
3. Does the communication clearly offer a relevant consumer benefit and enhance perceptions of product quality?
4. Have we the right tracking research in place to monitor our progress in building brand equity?
3. Be Focused on a Single-minded ‘Strong Idea’
A ‘Strong Idea’ helps to make the most of our competitive advantage of having the best marketing communications that are measurably superior to our competitors. A ‘Strong Idea’ binds our communications together so that they are cohesive and consistent. Above all, a ‘Strong Idea’ is proprietary. Strong ideas make brands look strong. Strong Ideas build Strong Brands.
What constitutes a ‘Strong Idea’? First, it must be related to the brand. It must involve the brand, in order to get branded memorability. Second, it must be related to, or evolved from Brand Positioning Statement to get relevant communication that is in line with the brand strategy. Third, it must be involving for the consumer and hold their attention, so that it anchors the brand and brand message in consumers’ minds. Fourth, it should be unique. We need proprietary ideas that we can own. Fifth, our ‘Strong Idea’ should work across all forms of communication; not just all forms of advertising media, but all communication vehicles including sponsorship, events, promotions, sampling and relationship marketing. Sixth, it should be enduring over time.
Having developed a ‘Strong Idea’, the task is to keep it refreshed and relevant. The challenge is to strengthen it with every new piece of communication.
In summary, the questions to ask and answer are:
1. Is the idea well branded, relevant to the brand and the consumer, involving and proprietary?
2. Does every piece of new communication build on the Idea?
3. Is all the brand communication properly orchestrated around the Idea?
4. Are the research mechanisms in place to evaluate the growing strength of the Idea?
This might be too long for one blog and hence I wish to spread it over three parts. Read the first now and savour it for now. The sequels will be releasing in a PC monitor near you…shortly!
1. Address the Key Business Issue
Before starting to develop a communications strategy, we need to understand the business issues that the brand faces. Our communications can then be developed in the context of our business goals and brand strategy.
In the context of the brand’s long-term performance, we need to isolate the single most important issue. For example, is to build share against competitive brands? Or, in cases where our brand dominates a category, is it to build the total market? Is it to attract new young users? In many markets too much of our communication is directed at reassuring existing users, and too little is directed at recruiting new users.
The definition of the role of the communication will also have a significant influence on the choice of communication vehicle and medium, as well as the level of investment.
In summary, the questions to ask and answer are:
1. What is the purpose of the communication? Why are we doing it?
2. Does the content of the communication relate to the key business issue?
3. Is the communication medium the right one to address the business issue?
4. Is the investment at the correct level to tackle the business issue?
5. Is this the right brand to tackle the issue?
2. Build Consistent Long-term Brand Equity
For brands to succeed in today’s more competitive environment, it is more necessary than ever before to build consistently powerful brand equity. To do this requires careful management of the way the brand behaves and the way the brand communicates. This is a disciplined, continuous and consistent process of building greater brand salience and greater brand relevance.
The publication of Brand Positioning Statements and Communication Guidelines for each of the major strategic brands provides a focus for all brand communication in all markets. This will ensure consistency and will also ensure that all our brand communication delivers a clear, relevant and competitive consumer benefit.
Our communication should be bringing the consumer closer to our brands and enhancing the quality status of our brands. We want people to feel that our brands are playing a real role in their lives, and are relevant to them. We want them to acknowledge that our brands are of superior quality. By achieving this, our brand equity will be nurtured and strengthened.
In summary, the questions to ask and answer are:
1. Is every piece of communication derived from and reflective of the Brand Positioning Statement?
2. Is the brand communication strategy locally relevant?
3. Does the communication clearly offer a relevant consumer benefit and enhance perceptions of product quality?
4. Have we the right tracking research in place to monitor our progress in building brand equity?
3. Be Focused on a Single-minded ‘Strong Idea’
A ‘Strong Idea’ helps to make the most of our competitive advantage of having the best marketing communications that are measurably superior to our competitors. A ‘Strong Idea’ binds our communications together so that they are cohesive and consistent. Above all, a ‘Strong Idea’ is proprietary. Strong ideas make brands look strong. Strong Ideas build Strong Brands.
What constitutes a ‘Strong Idea’? First, it must be related to the brand. It must involve the brand, in order to get branded memorability. Second, it must be related to, or evolved from Brand Positioning Statement to get relevant communication that is in line with the brand strategy. Third, it must be involving for the consumer and hold their attention, so that it anchors the brand and brand message in consumers’ minds. Fourth, it should be unique. We need proprietary ideas that we can own. Fifth, our ‘Strong Idea’ should work across all forms of communication; not just all forms of advertising media, but all communication vehicles including sponsorship, events, promotions, sampling and relationship marketing. Sixth, it should be enduring over time.
Having developed a ‘Strong Idea’, the task is to keep it refreshed and relevant. The challenge is to strengthen it with every new piece of communication.
In summary, the questions to ask and answer are:
1. Is the idea well branded, relevant to the brand and the consumer, involving and proprietary?
2. Does every piece of new communication build on the Idea?
3. Is all the brand communication properly orchestrated around the Idea?
4. Are the research mechanisms in place to evaluate the growing strength of the Idea?
Sunday, September 17, 2006
Advertising Poetry
Who ever said Advertising is poetry probably meant only this! I scavenged this piece from the net. Author unknown.
When the client moans and sighs,
Make his logo twice the size.
When the client's hopping mad,
Put his picture in the ad.
If he still should prove refractory,
Add a picture of his factory!
When the client moans and sighs,
Make his logo twice the size.
When the client's hopping mad,
Put his picture in the ad.
If he still should prove refractory,
Add a picture of his factory!
Sunday, August 27, 2006
Ad Quotes
Advertising is fun. Might not be for the client who probably thinks the entire advertising fraternity should be shot dead. (Rightly so too!) But for those in advertising it’s a whole lot fun.
I was in advertising for more than a brief while and haven’t repented for it yet! I guess I will, eventually! Till then, here are some nice quotes on advertising. Enjoy!
I was in advertising for more than a brief while and haven’t repented for it yet! I guess I will, eventually! Till then, here are some nice quotes on advertising. Enjoy!
‘Early to bed, early to rise
Work like hell and advertise’.
- Ted Turner.
‘Beer commercials are so patriotic: Made the American Way. What does that have to do with America? Is that what America stands for? Feeling sluggish and urinating frequently’?
- Evelyn Waugh
‘Chess is as elaborate a waste of human intelligence as you can find outside of an advertising agency’.
- Raymond Chandler
‘In the last couple of weeks I have seen the ads for the Wonder Bra. Is that really a problem in this country? Men not paying enough attention to women's breasts’.
- Jay Leno
‘Advertising is a valuable economic factor because it is the cheapest way of selling goods, particularly if the goods are worthless’.
- Sinclair Lewis
‘Advertising sure brings quick results. Last week I advertised for a night watchman and the same night my safe was robbed’.
- Anonymous
‘If advertising had a little more respect for the public, the public would have a lot more respect for advertising’.
- James Randolph Adams
‘As to the idea that advertising motivates people, remember the Edsel’.
- Peter Drucker
Monday, August 07, 2006
‘A’d Joke!
A mother had three virgin daughters. They were all getting married within a short time period. Since mom was a bit worried about how their sex life would get started, she made them all promise to send a postcard from the honeymoon with a few words on how marital sex felt.
The first girl sent a card from Hawaii two days after the wedding. The card said nothing but: ‘Nescafe’!
Mom was puzzled at first, but then went to her kitchen and got out the Nescafe jar. It said: ‘Good till the last drop’.
Mom blushed, but was pleased for her daughter.
The second girl sent the card from Vermont a week after the wedding, and the card read: "Rothmans".
Mom now knew to go straight to her husband's cigarettes, and she read from the pack: ‘Extra Long. King Size’.
She was again slightly embarrassed but still happy for her daughter.
The third girl left for her honeymoon in Cape Town. Mom waited for a week, nothing. Another week went by and still nothing. Then after a whole month, a card finally arrived. Written on it with shaky handwriting were the words "South African Airways”.
Mom took out a latest magazine, flipped through the pages fearing the worst, and finally found the ad for South African Airways.
The ad said: ‘Ten times a day, seven days a week, both ways’.
Mom fainted!
The first girl sent a card from Hawaii two days after the wedding. The card said nothing but: ‘Nescafe’!
Mom was puzzled at first, but then went to her kitchen and got out the Nescafe jar. It said: ‘Good till the last drop’.
Mom blushed, but was pleased for her daughter.
The second girl sent the card from Vermont a week after the wedding, and the card read: "Rothmans".
Mom now knew to go straight to her husband's cigarettes, and she read from the pack: ‘Extra Long. King Size’.
She was again slightly embarrassed but still happy for her daughter.
The third girl left for her honeymoon in Cape Town. Mom waited for a week, nothing. Another week went by and still nothing. Then after a whole month, a card finally arrived. Written on it with shaky handwriting were the words "South African Airways”.
Mom took out a latest magazine, flipped through the pages fearing the worst, and finally found the ad for South African Airways.
The ad said: ‘Ten times a day, seven days a week, both ways’.
Mom fainted!
Monday, July 31, 2006
Discovering Differentiation
In a 1997 Harvard Business Review article titled ‘Discovering new points of differentiation’, Ian C. MacMillan and Rita Gunther McGrath argue that if companies examine customers’ entire experience with a product or service – the consumption chain – they can uncover opportunities to position their offerings in ways that neither they nor their competitors thought possible. They list a set of 11 questions to help identify new, consumer-based points of differentiation.
I took their list of questions and figured out brands that have used their framework effectively. The result is here for you to see. Figure out how can you differentiate your brand asking these simple questions.
1. How do people become aware of their need for your product and service?
Very often the consumer doesn’t know if she needs the product. We never needed a vacuum cleaner, for instance. The hell, even after buying it we never use it. When was the last time someone in your house used it? But we still bought it, didn’t we? Coz the Eureka Forbes guy came home demonstrated the product and brainwashed our wife or mother or sister into buying the damn thing. Now you know why most Indian homes still don’t have a microwave oven. The damn microwave guys never explained why we should ever buy one.
2. How do consumers make their final selection?
Case in point is Preethi mixie. The housewife typically enquires her friends and relatives when buying a mixie, a fact Preethi mixie used smartly in their advertising. Recall the ad. A collage of shots of different women, each one talking about the virtues of Preethi mixie and ending their quote with the words, ‘Buy a Preethi. I guarantee’! No wonder Preethi mixie is a bestseller today.
3. How do consumers order and purchase your product or service?
Look at what telephone & net booking of tickets, along with home delivery, have done to Sathyam cinemas. One thing movie goers hate is to go all the way to the theatre to find the tickets full. This, apart from other reasons, curtailed movie-going habit and many cinema theatres have been closing down. Not Sathyam that is growing stronger than ever. They tackled the root of the problem, and bingo, it is one of Madras’s most sought after theatre complexes today.
4. What happens when your product or service is delivered?
Have you heard of a video rental brand in the U.S called Netflix? They screwed Blockbuster and Co and revolutionized the way movies were rented in the U.S. Visit their site and amaze yourself with their unique delivery model.
5. How is your product or service paid for?
Most new home buyers depend on a home loan to buy their dream property. Hygrevar Home & Hearth, a leading Madras-based real estate brand realizes this and they not only sell their property but also help their customers get a home loan and help them complete all loan related formalities as well. No wonder, this helps differentiate Hygrevar from thousands of other real estate brands around!
Most new home buyers depend on a home loan to buy their dream property. Hygrevar Home & Hearth, a leading Madras-based real estate brand realizes this and they not only sell their property but also help their customers get a home loan and help them complete all loan related formalities as well. No wonder, this helps differentiate Hygrevar from thousands of other real estate brands around!
6. How is your product stored?
Realizing the small space in bathrooms and the consequent small cabinets to hold toothpastes, Close up tooth gel redesigned its pack to make it stand up on its lid, thus making it easy for the consumer to store it. Smart, wouldn’t you agree.
Realizing the small space in bathrooms and the consequent small cabinets to hold toothpastes, Close up tooth gel redesigned its pack to make it stand up on its lid, thus making it easy for the consumer to store it. Smart, wouldn’t you agree.
7. How is your product moved around?
Imagine if a cooking gas brand gave free trolleys to the housewife to help her place gas cylinders on it and also move it around easily. The consumer might choose such a brand over others since she could lift it and move it around easily, without having to depend on others to help her.
Imagine if a cooking gas brand gave free trolleys to the housewife to help her place gas cylinders on it and also move it around easily. The consumer might choose such a brand over others since she could lift it and move it around easily, without having to depend on others to help her.
8. What is the consumer really using your product for?
Arm & Hammer found that their baking soda made a great refrigerator deodorant and hence repositioned it and marketed it that way…successfully too.
Arm & Hammer found that their baking soda made a great refrigerator deodorant and hence repositioned it and marketed it that way…successfully too.
9. What do consumers need help with, when they use your product?
You are working on a word document or a PowerPoint presentation and you have a doubt. It’s late in the night and you can’t call your friend. Wouldn’t you be grateful if Windows had a phone-in-help-centre - someone sitting 24x7 to answer your questions, clarify your doubts and suggest ideas? What can you offer for your product or service?
You are working on a word document or a PowerPoint presentation and you have a doubt. It’s late in the night and you can’t call your friend. Wouldn’t you be grateful if Windows had a phone-in-help-centre - someone sitting 24x7 to answer your questions, clarify your doubts and suggest ideas? What can you offer for your product or service?
10. What about returns or exchanges?
Readers’ Digest uses this extensively and effectively. ‘Get a one-year subscription along with the free gift, read the magazine and if you don’t like it your money is refunded. While you get to keep the gift still’!
Readers’ Digest uses this extensively and effectively. ‘Get a one-year subscription along with the free gift, read the magazine and if you don’t like it your money is refunded. While you get to keep the gift still’!
(It’s a pity this facility is not extended to matrimony!)
11. What happens when your product is disposed of or no longer used?
Apparel manufacturers use this to help consumers dispose their old dresses and by doing so inducing them into walking into their store to buy new ones. Recall their offer ads: ‘Gift your old pair of jeans and get Rs.250 off on our new one. Your old jean would be donated to XXX charity.’
Wednesday, July 26, 2006
A few good rules to keep your client happy
Rummaging old stuff does have its benefits. You could unearth hidden gems that have escaped your memory. I just did and found this - a document one of my ex-bosses passed on to me when I had first moved into the Advertising world. It was titled ’50 rules to keep client happy’.
Fifty wouldn’t fit in this blog and hence I condensed them into a manageable lot. The rules are applicable to anybody who serves a client. Not necessarily to account management of an ad agency.
One cursory look at this and you are going to describe them as old-fashioned, not so new, yeah-I-know-them stuff. But put your hand to your heart, or whatever is left of it, and tell yourself how many of this you practice.
That’s the point!
Product Knowledge
Crawl all over the customer’s products and/or services. Know them at least as well as your client contact does and you’ll be much more adept at counseling him or her when problems and opportunities arise.
Keep Clients Informed About Competitors
Keep alert for news of client competitors’ new hirings, new price structures, new products, new R&D projects, new acquisitions, new plants or modernization activities. When you’re privy to this kind of information, immediately send it, in writing, to the client and his or her boss as well.
Constant Contact
Even though you might be the world’s greatest, it often comes down to ‘what have you done for me lately?’ For some reason or other the out-of-sight, out-of-mind syndrome predominates the client psyche. It is therefore important that you make sure the client feels you are thinking only of him or her and their company 24 hours a day. Be sure your client gets something pertinent in the mail from you, besides your call report, at least once a week. You must let your client people feel they are constantly on your mind.
Punctuality
Never, ever be late for a meeting or date with a client. If you are sloppy in this regard, the client will sooner or later be convinced that you are sloppy in the way you are spending their money and handling his or her account. Remember, clients just don’t like to be kept waiting – your time is their money.
Call Reports
Very often people coming out of the same meeting or hanging up after a telephone conversation have totally different interpretation on what has transpired and therefore have no clear idea of who is to do what next. Putting important meeting details and discussions down on paper and distributing this information right after the session enables everyone involved to have a chance to get back to one another to rectify any misunderstandings that might have occurred.
Notebook
I don’t care how great a memory you have, you cannot hope to remember every single item in the myriad of details you have to retain in day-to-day handling. This is especially so after a substantial lapse of time. Keep a spiral-bound notebook. Date it daily and use it for keeping notes of meetings, phone calls, things that need taking care of and whatever.
New Ideas
Be a self-starter. Come up with new products ideas, new merchandising ideas, new promotion ideas, new manufacturing ideas, new tax benefit ideas, new acquisition and merger ideas, new tax shelter ideas, new cost-cutting ideas, new legal loopholes, anything you feel will benefit the client even though it might be way out of your professional purview.
Use Your Head and Your Client’s Products
Always help the hand that feeds you. If your client is a clothing store, buy and wear its clothes. If it sells toothpaste, be sure you and your family brush your teeth with that brand. It’s even smart to go a step further down the distribution chain and support your customer’s customers.
Fifty wouldn’t fit in this blog and hence I condensed them into a manageable lot. The rules are applicable to anybody who serves a client. Not necessarily to account management of an ad agency.
One cursory look at this and you are going to describe them as old-fashioned, not so new, yeah-I-know-them stuff. But put your hand to your heart, or whatever is left of it, and tell yourself how many of this you practice.
That’s the point!
Product Knowledge
Crawl all over the customer’s products and/or services. Know them at least as well as your client contact does and you’ll be much more adept at counseling him or her when problems and opportunities arise.
Keep Clients Informed About Competitors
Keep alert for news of client competitors’ new hirings, new price structures, new products, new R&D projects, new acquisitions, new plants or modernization activities. When you’re privy to this kind of information, immediately send it, in writing, to the client and his or her boss as well.
Constant Contact
Even though you might be the world’s greatest, it often comes down to ‘what have you done for me lately?’ For some reason or other the out-of-sight, out-of-mind syndrome predominates the client psyche. It is therefore important that you make sure the client feels you are thinking only of him or her and their company 24 hours a day. Be sure your client gets something pertinent in the mail from you, besides your call report, at least once a week. You must let your client people feel they are constantly on your mind.
Punctuality
Never, ever be late for a meeting or date with a client. If you are sloppy in this regard, the client will sooner or later be convinced that you are sloppy in the way you are spending their money and handling his or her account. Remember, clients just don’t like to be kept waiting – your time is their money.
Call Reports
Very often people coming out of the same meeting or hanging up after a telephone conversation have totally different interpretation on what has transpired and therefore have no clear idea of who is to do what next. Putting important meeting details and discussions down on paper and distributing this information right after the session enables everyone involved to have a chance to get back to one another to rectify any misunderstandings that might have occurred.
Notebook
I don’t care how great a memory you have, you cannot hope to remember every single item in the myriad of details you have to retain in day-to-day handling. This is especially so after a substantial lapse of time. Keep a spiral-bound notebook. Date it daily and use it for keeping notes of meetings, phone calls, things that need taking care of and whatever.
New Ideas
Be a self-starter. Come up with new products ideas, new merchandising ideas, new promotion ideas, new manufacturing ideas, new tax benefit ideas, new acquisition and merger ideas, new tax shelter ideas, new cost-cutting ideas, new legal loopholes, anything you feel will benefit the client even though it might be way out of your professional purview.
Use Your Head and Your Client’s Products
Always help the hand that feeds you. If your client is a clothing store, buy and wear its clothes. If it sells toothpaste, be sure you and your family brush your teeth with that brand. It’s even smart to go a step further down the distribution chain and support your customer’s customers.
Sunday, July 16, 2006
Customers and some telephone courtesy
I am not sure who reads this blog. If at all it is read by anyone. My profile views keep going up and it indicates someone, somewhere is reading all this somehow!
I wonder who reads them. Is it a he? A she? A student? A vice-president? Either way, if it is someone who is big enough to have a secretary or works in a company that is big enough to accommodate a receptionist or secretary, then what I am going to write about now might make sense. And for others, it will at least make them smile! No guarantee, though!
It’s about our secretary or receptionist or both. What’s this got to do in a marketing blog, you ask? Good question and I refuse to answer that for the simple reason I don’t know!
Oh, I can give one reason, however remote. It’s about how to treat our customers. Gotcha!
Now for the subject matter. It’s about telephone manners and a few key ones are in order. Never ever have your secretary or receptionist place a phone call and have the client hold until you pick up the phone. As marketers or advertisers, we are suppliers and, as such, we are in business to sell things to our customers or clients. As buyers, they deserve a few grams of respect. Having our secretary phone instead of personally doing it yourself gives an impression that you are more important or busier than the customer or client.
Also, let your secretary or receptionist not interrogate phone callers and put them through police-like inquisitions. “Who may I say is calling?” is a much better rejoinder than ‘Who is this?” Similarly, “You are calling in reference to?” sounds much better and saner rather than the rude “What’s it about?” Don’t expect them to know all this themselves. You have to take the trouble of telling them, teaching them and training them.
Speaking about telephone etiquette, I think you’ll like this piece from Bill Marsteller’s book, ‘Creative Management’:
This morning I called the newly appointed vice president of sales of one of the country’s largest publishing firms to invite him to lunch. I dialed the call myself, as I always do.
His secretary answered, “Mr. Shirt’s office.”
“This is Bill Marsteller. Is Mr. Shirt in?”
“What did you say your name was?”
“Bill Marsteller. It not only was; it still is.”
“How do you spell it?”
“M-A-R-S-T-E-L-L-E-R. Is Mr. Shirt in?”
“What company are you with, Mr. Marsteller?”
“Marsteller Inc. Is Mr. Shirt in?”
“Is that the advertising agency?”
“Yes. Now Miss –“
“Mr. Shirt has someone with him. May I tell him what this is about?”
“Look, Miss, just have him call me please. 752-6500.”
Time passes. The phone rings. I answer “Bill Marsteller.”
“Mr. Stuffed Shirt is calling Mr. Marsteller.”
“This is Bill Marsteller.”
“Will you hold please for Mr. Shirt?”
Time passes. I read the Wall Street Journal and finish Gone with the Wind.
Finally, “Bill? Stuffed here. What can I do for you?”
“Sorry,” I say. “I’ve forgotten why I called you. If it ever occurs to me, I’ll write a letter.”
Saturday, July 01, 2006
Bill Bernbach said...
I found an old file in my computer that had a collection of quotes credited to Bill Bernbach, one of the three who formed ‘Doyle Dane Bernbach Needham’. He is probably very old now or even very dead. Or maybe both!
Honestly I don’t know much about him. I don’t know if he, in his time or ours, was God’s gift to advertising. Nor do I know if he was an over-rated, over-blown ad guy. But I do know that some of his quotes make sense. Maybe not all, some!
I thought I could present here the ones that made some sense. If not for anything, at least to help you put them on your computer as a screensaver! A favourite way for some to show that they are advertising professionals!
Over to Bill….
“If your advertising goes unnoticed, everything else is academic.”
“It’s not just what you say that stops people. It’s the way that you say it.”
“Nobody counts the number of ads you run; they just remember the impression you make.”
“You can have everybody coming in on time, everybody leaving on time, all work finished on the due date, and still have a lousy ad, and fail.”
“I can put down on a page a picture of a man crying, and it’s just a picture of a man crying. Or I can put him down in such a way as to make you want to cry. The difference is artistry – the intangible thing that business distrusts.”
“It is one thing to have a selling proposition and quite another to sell it.”
“Just because your ad looks good is no insurance that it will get looked at. How many people do you know who are impeccably groomed…but dull?”
“We are so busy measuring public opinion that we forget we can mold it. We are so busy listening to statistics we forget that we can create them.”
“Be provocative. But be sure your provocativeness stems from your product. You are NOT right if in your ad you stand a man on his head JUST to get attention. You ARE right if you have him on his head to show how your product keeps things from falling out of his pockets.”
“I warn you against believing that advertising is a science.”
“A great ad campaign will make a bad product fail faster. It will get more people to know it’s bad.”
“Adapt your techniques to an idea, not an idea to your techniques.”
“Advertising doesn’t create a product advantage. It can only convey it.”
“The difference between the forgettable and the enduring is artistry.”
“Can you really judge an idea from a storyboard? How do you storyboard a smile?”
“There is practically nothing that is not capable of boring us.”
“Dullness won’t sell your product, but neither will irrelevant brilliance.”
“Getting a product known isn’t the answer. Getting it wanted is the answer. Some of the best known product names have failed.”
“It’s not how short you make it; it’s how you make it short.”
“Logic and over analysis can immobilize and sterilize an idea. It’s like love - the more you analyze it the faster is disappears.”
“A unique selling proposition is no longer enough. Without a unique selling talent it may die.”
“Because an appeal makes logical sense is no guarantee that it will work.”
“We don’t ask research to do what it was never meant to do, and that is to get an idea.”
“All of us who professionally use the mass media are the shapers of the society. We can vulgarize that society. We can brutalize it. Or we can help lift it onto a higher level.”
Sunday, June 25, 2006
Brand Nugget
A lady struck up a conversation with a marketer.
“Why”, she asked “did you put two Xs in Exxon?”
“Why ask?” he asked.
“Because”, she said, “I couldn't help noticing?”
“Well”, he responded, “that's the answer!”
“Why”, she asked “did you put two Xs in Exxon?”
“Why ask?” he asked.
“Because”, she said, “I couldn't help noticing?”
“Well”, he responded, “that's the answer!”
Thursday, June 15, 2006
The Smile File
Who said marketing isn’t fun. Here are some gems I found rummaging through books, scanning the net, chatting up with colleagues and friends, and interacting with professionals, clients and others over the years. Some might make you smile, some might make you think and some might end up doing both. If any of the three happened to you, the quotes have done their job!
'Marketing is what you do when your product is no good'.
'There is only one boss. The customer. And he can fire everybody in the company from the chairman down, simply by spending his money somewhere else'.
'To err is human; to blame it on someone else shows management potential'.
'Price is what you pay. Value is what you get'.
'Doing business without advertising is like winking at a girl in the dark.
You know what you are doing, but no one else does'.
'People who read the tabloids deserve to be lied to'.
'Don't tell my mother I work in an advertising agency; she thinks I play piano in a whorehouse'.
'What is the difference between unethical and ethical advertising?
Unethical advertising uses falsehoods to deceive the public; ethical advertising uses truth to deceive the public'.
'Well-managed brands live on - only bad brand managers die'.
'In this fast-paced world, today's popular brand could be tomorrow's trivia question'.
'A global brand-building strategy is, in reality, a local plan for every market'.
Friday, June 02, 2006
Marketing Explained
Marketing professors, academicians and theoreticians struggle to explain marketing concepts to layman in an easy-to-use manner. Here is a gem I found somewhere. It explains the key terms in marketing and leaves every reader with a clear idea about what this damn business discipline is all about. Those who struggle to understand the key marketing terms even after reading this deserve to remain a marketing illiterate.
Here is it, Enjoy!
You go to a party and you see an attractive girl across the room. You go up to her and say, "Hi, I'm great in bed, how about it?” That's Direct Marketing.
You go to a party and you see an attractive girl across the room. You give your friend a tenner. She goes up and says, "Hi, my friend over there is great in bed, how about it?” Now, that's Advertising.
You go to a party and you see an attractive girl across the room. You somehow mop up her mobile number. You call and chat her up a while and then say, "Hi, I am great in bed, how about it?" That's Tele-Marketing.
You go to a party and you see an attractive girl across the room. You recognize her. You walk up to her, refresh her memory and get her to laugh and giggle and then suggest, "Hi, I am great in bed, how about it?" That's Customer Relationship Management.
You go to a party and you see an attractive girl across the room. You put on your spring boots and walk around playing Mr. Busy. You put on your best smile and walk around being Mr. Congenial. You fresh all the Thesaurus links in your memory and play Mr. Polished. You stand straight, you talk soft and smooth, you open the door for the ladies, you smile like a dream, you set an aura around you playing the Mr. Gentleman and then you move up to the girl and say, "Hi, I am great in bed, how about it?" That's Hard Selling.
You see a gorgeous girl at a party. You go up to her and before you say, "I am very rich. Marry me!" She turns her face towards you. Shit, she is your wife!
That's Competition grabbing your market share.
You see a gorgeous girl at a party. You go up to her and say, "I'm rich. Marry me" She gives you a nice hard slap on your face. That's Customer Feedback.
You go to a party, you see an attractive girl across the room. She comes over and says, "Hi, I hear you're great in bed, how about it?" Now that is the power of Branding!
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